Ask the Experts
Ask the Experts
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Comparing Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft
Discover how to compare Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft. Learn about cost advantages of SaaS CRM for small businesses. Continue Reading
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Creating work-at-home agent agreements for call center employees
Learn what to include in work-at-home agent agreements and get a list of categories the agent agreement should address in this expert tip from Donna Fluss. Continue Reading
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Are Oracle Fusion applications based on Siebel CRM?
Find out if Oracle Fusion applications are based on Siebel CRM. Get help deciding between Oracle Siebel CRM and PeopleSoft CRM in this expert tip. Continue Reading
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Are customer testimonials effective for building customer trust?
Learn which type of customer testimonial is the most effective for building customer trust and get other strategies for building the trust of customers. Continue Reading
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Are there limitations to SAP CRM On Demand?
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Continue Reading
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The pros and cons of developing CRM in-house
Discover the pros and cons of developing CRM in-house in this expert tip. Learn which type of company would benefit from a CRM system developed in-house. Continue Reading
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Six Microsoft accelerators for Dynamics CRM 4.0
In this Q&A, learn more about the current list of Microsoft accelerators available for Microsoft Dynamics CRM 4.0 and get tips for deploying them within CRM. Continue Reading
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Is Microsoft Dynamics CRM 4.0 and Lotus Notes integration possible?
Find out about integration between Dynamics CRM 4.0 and Lotus Notes. Lotus Notes users can find tips for monitoring emails through Dynamics CRM 4.0. Continue Reading
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Integrating SAP CRM 3.0 and SAP ECC 6.0
Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0. Continue Reading
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Tips and best practices for implementing open source CRM
When implementing open source CRM, pay attention to budget and functionality, as well as other CRM implementation best practices, says expert Richard Boardman. Continue Reading
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How do outbound and inbound call centers build profitable customers?
In this tip, expert Martha Rogers explains how inbound call center agents and outbound call center agents play different roles in building customer profitability. Continue Reading
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How can we get our agents to focus on building customer profitability?
In this tip, learn techniques for getting call center agents to focus on building customer profitability and improving the customer experience when up-selling. Continue Reading
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Call center benchmarks for a small call center
Find out which call center benchmarks a small call center should use to measure call center performance. Also, get tips for setting service level in a small center. Continue Reading
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What's the best way to manage unprofitable customers?
Learn tips for turning unprofitable customers into profitable customers in this tip. Find out who in the organization should manage unprofitable customers. Continue Reading
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Four tips for downgrading customer status
Learn four steps to take when downgrading customer status and altering the customer tier, including offers that might build customer loyalty again. Continue Reading