Ask the Experts

Ask the Experts

• How can we reduce customer defection rates when changing our products?

  Learn what companies can do to reduce the risk of customer defection and keep customer defection rates low when making major changes to a product.  Continue Reading

• Four ways to build customer confidence in a new consultancy

  Learn four tips for building customer confidence in a new consultancy and get an expert's opinion on prospecting for new customers in this expert tip.  Continue Reading

• Comparing Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft

  Discover how to compare Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft. Learn about cost advantages of SaaS CRM for small businesses.  Continue Reading

• Are Oracle Fusion applications based on Siebel CRM?

  Find out if Oracle Fusion applications are based on Siebel CRM. Get help deciding between Oracle Siebel CRM and PeopleSoft CRM in this expert tip.  Continue Reading

• Are customer testimonials effective for building customer trust?

  Learn which type of customer testimonial is the most effective for building customer trust and get other strategies for building the trust of customers.  Continue Reading

• Creating work-at-home agent agreements for call center employees

  Learn what to include in work-at-home agent agreements and get a list of categories the agent agreement should address in this expert tip from Donna Fluss.  Continue Reading

• Six Microsoft accelerators for Dynamics CRM 4.0

  In this Q&A, learn more about the current list of Microsoft accelerators available for Microsoft Dynamics CRM 4.0 and get tips for deploying them within CRM.  Continue Reading

• Are there limitations to SAP CRM On Demand?

  Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta.  Continue Reading

• The pros and cons of developing CRM in-house

  Discover the pros and cons of developing CRM in-house in this expert tip. Learn which type of company would benefit from a CRM system developed in-house.  Continue Reading

• Integrating SAP CRM 3.0 and SAP ECC 6.0

  Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0.  Continue Reading

• Is Microsoft Dynamics CRM 4.0 and Lotus Notes integration possible?

  Find out about integration between Dynamics CRM 4.0 and Lotus Notes. Lotus Notes users can find tips for monitoring emails through Dynamics CRM 4.0.  Continue Reading

• Tips and best practices for implementing open source CRM

  When implementing open source CRM, pay attention to budget and functionality, as well as other CRM implementation best practices, says expert Richard Boardman.  Continue Reading

• How do outbound and inbound call centers build profitable customers?

  In this tip, expert Martha Rogers explains how inbound call center agents and outbound call center agents play different roles in building customer profitability.  Continue Reading

• Call center benchmarks for a small call center

  Find out which call center benchmarks a small call center should use to measure call center performance. Also, get tips for setting service level in a small center.  Continue Reading

• What's the best way to manage unprofitable customers?

  Learn tips for turning unprofitable customers into profitable customers in this tip. Find out who in the organization should manage unprofitable customers.  Continue Reading