• September 28, 2006 28 Sep'06

    Mobile CRM sees midmarket momentum

    A series of software releases, partnerships and acquisitions is bringing mobile CRM technology to a wider range of organizations.  Continue Reading

  • September 27, 2006 27 Sep'06

    Hosted call center quiz answers

    Looking for a cheat sheet to SearchCRM.com's Hosted call center quiz? Read answers and get detailed information on all related CRM topics including hosted CRM vendors and selecting and managing software as a service (SaaS) technology.  Continue Reading

  • September 27, 2006 27 Sep'06

    Outsourcing the call center: Building a business case

    Creating and operating a call center is a complex and expensive exercise. Today more and more companies are looking at outsourcing as an alternative. In this business case, Richard Snow, VP and research director at Ventana Research, outlines some ...  Continue Reading

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