• November 29, 2017 29 Nov'17

    Eight must-have call center systems for customer service

    It can be challenging to pick a call center technology, implement it and optimize it for the best results. Here are the top eight call center tools to deliver the best customer experience.  Continue Reading

  • November 28, 2017 28 Nov'17

    CRM analytics

    CRM (customer relationship management) analytics comprises all programming that analyzes data about customers and presents it to help facilitate and streamline better business decisions.  Continue Reading

  • November 28, 2017 28 Nov'17

    chatbot

    A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions.  Continue Reading

  • November 17, 2017 17 Nov'17

    Experts weigh in on the future of blockchain CRM technology

    As blockchain technology makes its way into more industries, how will it affect CRM? We asked three experts what they foresee for blockchain CRM.  Continue Reading

  • November 06, 2017 06 Nov'17

    contact center

    A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed.  Continue Reading

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