Contributors to SearchCRM

Current Contributors

  • Sarah Amsler

    Site Editor

    Sarah Amsler is a site editor for SearchCRM, SearchSalesforce and SearchContentManagement.

  • William Band

    William Band is a retired independent consulant on business and CRM strategy. Prior, he was the vice president and principal analyst at Forrester Research, where he served application development and delivery professionals.

  • Jim Berkowitz

    CRM Mastery, Inc.

  • Dave Bernard is news director for the Business Applications & Architecture Media Group at TechTarget.

  • Jeanne Bliss


    As the customer leadership executive for five large U.S. market leaders, Jeanne is passionate about the customer and redirecting priorities and creating transformational changes to the brands’ customer experience.

  • Richard Boardman

    Mareeba CRM Consulting

    Looking for help creating or implementing a CRM strategy? Our resident expert Richard Boardman can help. Learn best practices to follow and pitfalls to avoid when building a CRM strategy and undertaking a CRM implementation.

  • Lori Bocklund

    Strategic Contact, Inc.

    Lori can answer your questions on call center technology and metrics, including multimedia options such as e-mail, chat, and Web-based.

  • Bridget Botelho

    Editorial Director

    Bridget Botelho joined TechTarget as a reporter in 2007 and has covered a variety of technologies and IT industry trends.

  • Charles Brett

    Freeform Dynamics Ltd

  • Ericka Chickowski

    Ericka Chickowski specializes in coverage of information technology and business innovation.

  • Reda Chouffani

    Biz Technology Solutions

  • Pamela DeLoatch

    Pamela DeLoatch covers B2B and technology issues. She has written articles, profiles and case studies for numerous organizations.

  • Jill Dyché

    SAS Best Practices

    Jill Dyché is an internationally recognized author, speaker, and business consultant. She was partner and co-founder of Baseline Consulting, a professional services firm specializing in business analytics, data warehousing, data integration and master data management.

  • Alan R. Earls

    Alan R. Earls is a freelance writer focused on business and technology.

  • Wayne Eckerson

    Industry Analyst

    Wayne Eckerson has been a thought leader in business intelligence and analytics since the early 1990s. He has conducted numerous studies and is a speaker, blogger and consultant.

  • Tim Ehrens

    Site Editor

  • Danny Estrada


    Danny Estrada has guided the implementation and development of more than 500 CRM projects. He has been a CRM thought leader for the past 20 years.

  • Anna Fiorentino

    Longtime reporter Anna Fiorentino writes for several TechTarget sites, as well as numerous other tech and consumer publications in the economic, computing, energy, security and health sectors.

  • Don Fluckinger

    Executive Editor

    Don Fluckinger is the Executive Editor of SearchCRM, SearchContentManagement and SearchSalesforce.

  • Donna Fluss

    DMG Consulting LLC

    Donna Fluss is the founder and President of DMG Consulting LLC, the leading provider of contact center and analytics research, market analysis and consulting.

  • Colleen Frye

    Colleen has been a regular contributor to and as well as other TechTarget websites for some time now. Before this, she was an editor on Software Magazine and ESD Magazine before that. Frye has a breadth of experience writing about topics that range from SOA governance to infrastructure, from open source architecture tools to application integration.

  • Kara Gattine

    Executive Managing Editor

    In her role as executive managing editor, Kara coordinates and oversees the creation, editing and production of editorial projects along with TechTarget's Networking and Security Media groups and contributing writers for both groups.

  • Banafsheh Ghassemi

    Tangerine Lab

    Banafsheh Ghassemi is the CEO/co-founder of Tangerine Lab and has led customer-centric initiatives at MCI, Nextel, Nasdaq and the American Red Cross.

  • Paul Greenberg

    The 56 Group

    Paul Greenberg is the author of one of SearchCRM's most recommended books: CRM at the Speed of Light.

  • Sue Hildreth

    Sue Hildreth is the former Executive Editor of and a contributor to several TechTarget sites.

  • Zach Hofer-Shall


    Zach Hofer-Shall is a senior manager at Twitter. He is a leading expert on Social Intelligence -- using insights generated from online discussion to inform marketing and business strategy.

  • Dutch Holland

    Dutch Holland answered Ask the Expert questions for in 2001.

  • Lauren Horwitz


    Lauren Horwitz is managing editor of

  • T.J. Houpes

    Content strategist

    Products Editor, TechTarget

  • Shep Hyken

  • Claudia Imhoff

    Intelligent Solutions Inc.

    Claudia Imhoff, Ph.D., is president and founder of consultancy Intelligent Solutions Inc. She is an internationally recognized expert on analytics and business intelligence.

  • Matt James

    Matt James is an Atlanta-based marketer who freelances as a writer, Web designer and videographer.

  • Jeff Kaplan


    Jeff Kaplan is the Managing Director of THINKstrategies, the only strategic consulting firm focused entirely on the business implications of the transition of the technology industry from product-centric to services-driven solutions, including Software-as-a-Service (SaaS), Cloud Computing and Managed Services.

  • Ron Karjian

    Managing Editor

    Ron Karjian is the managing editor of e-publications in TechTarget's Business Applications Media Group, including 'Business Information' and 'Pulse.'

  • Cameron Kittle

  • Karolina Kiwak

    Site Editor

    Karolina Kiwak is a site editor at TechTarget in the Business Applications & Architecture group.

  • Paul Korzeniowski

    Paul Korzeniowski is a freelance writer and leading industry voice with more than 10,000 articles published.

  • Garry Kranz

    Senior News Writer

    Garry Kranz is a staff writer in the Storage Group.

  • Ivan Kurtev

  • Marshall Lager

    Third Idea Consulting

  • Nathan Lamb

    Nathan Lamb is site editor for SearchContentManagement. He covers enterprise collaboration, content management and information governance.

  • George Lawton

    George Lawton is a journalist based near San Francisco, Calif. Over the last 15 years he has written over 2,000 stories for publications about computers, communications, knowledge management, business, health and other areas which interest him.

  • Brent Leary

    CRM Essentials

  • Aaron Lester

    Aaron Lester is a Boston-based freelance journalist who has been published in The Boston Globe, Christian Science Monitor and CIO.

  • Rowena Lindsay

    Associate site editor

    Rowena Lindsay is an associate site editor for SearchCRM, SearchSalesforce and SearchContentManagement.

  • Jerry Liptak

    Jerry Liptak is a freelance contributor with an interest in nonprofit work and a background in journalism.

  • Chris Maxcer

    Chris Maxcer has written thousands of articles on enterprise computing topics, covering major technology companies like IBM, Oracle, SAP, Microsoft and Apple.

  • Shamus is the senior analyst for the network management practice at Enterprise Management Associates (EMA). He has more than nine years of experience in the IT industry, primarily as a journalist covering the network infrastructure market.

  • William McKnight

    McKnight Consulting Group

    William McKnight is the president of McKnight Consulting Group, which delivers business value by utilizing proven approaches in data warehousing, master data management and business intelligence, all with a focus on data quality and scalable architectures. William manages complex, high-volume, full-lifecycle implementations worldwide.

  • Celso Mello

    Reliance Home Comfort

    Celso Mello is the CIO of Reliance Home Comfort, a supplier of home heating and cooling systems throughout Canada.

  • Rick Merson


    Rick Merson is the global operations director at Atento, a global customer management business process outsourcer.

  • Dan Muse


    Dan Muse is the former editor in chief of

  • Dave Nelson

  • Ellen O'Brien

    Executive Editor

    Ellen O'Brien, a former senior editor at CIO Decisions, is now executive editor of

  • Beth Pariseau

    Senior News Writer

    Beth Pariseau is a senior news writer for the Cloud/DevOps group at TechTarget.

  • Christine Parizo

    Christine Parizo is a freelance writer specializing in business and technology.

  • Robert Peledie

  • Denis Pombriant

    Beagle Research

    Denis Pombriant was one of the first analysts to dedicate a practice to Software as a Service (SaaS) CRM and CRM on demand. He is prepared to answer your questions about evaluating and managing on demand CRM.

  • Brien Posey

    Brien Posey is a 15-time Microsoft MVP with two decades of IT experience. He has served as a lead network engineer for the U.S. Department of Defense and as a network administrator for some of the largest insurance companies in America.

  • John Ragsdale

    Technology Services Industry Association

    John Ragsdale is the vice president of technology research for the Technology Services Industry Association (TSIA).

  • Steve Robins

    Solution Marketing Strategies

    Steve Robins is the principal of Solution Marketing Strategies, a strategic marketing consultancy.

  • Scott Robinson

    Lucina Health

    Scott Robinson is an IT consultant and social science researcher with more than 20 years' experience in both commercial industry and government.

  • Linda Rosencrance

    Linda Rosencrance is a freelance writer and editor in the Boston area.

  • Margaret Rouse

    Margaret Rouse writes for and manages, TechTarget’s IT encyclopedia and learning center.

  • Scott Sachs

    SJS Solutions

    Scott Sachs is president of SJS Solutions, a consultancy that specializes in the development and deployment of contact center technology.

  • Ed Scannell

    Senior Executive Editor

    Ed Scannell is a Senior Executive Editor of TechTarget's Data Center and Virtualization media group.

  • Jesse Scardina

    News Writer, Business Applications

    Jesse Scardina is a news writer covering business applications for, focusing primarily on Salesforce and other CRM providers.

  • Margie Semilof

    Editorial Director

    Margie Semilof is the editorial director for TechTarget's Data Center and Virtualization media group.

  • Rick Sherman

    Athena IT Solutions

    Rick Sherman is the founder and managing partner of Athena IT Solutions, a Maynard. Mass.-based firm that provides data warehouse, BI and data management consulting services. In addition to having more than 30 years of experience in the business, Sherman is an author, a frequent speaker at industry events and a part-time lecturer at Northeastern University's Graduate School of Engineering.

  • Steve Signoff

    Tangerine Lab

  • Ashley Smith

    Ashley Smith is a Boston-based freelancer writing about CRM.

  • Richard Snow

    Ventana Research

    Richard Snow leads Ventana Research’s Customer and Contact Center Management research practice, which is dedicated to helping organizations improve the efficiency and effectiveness of managing the contact center.

  • Lauren Soucy

    Senior SEM Manager

    Lauren Soucy is the Senior SEM Manager for TechTarget, Inc.

  • Beth Stackpole

    As a veteran business and technology reporter, Beth Stackpole has spent the last 25+ years writing for a variety of leading publications and websites.

  • SearchCRM Staff

  • Jan Stafford

    Features Writer

    Jan has covered the computer industry for more than 20 years, writing about everything from personal computers to operating systems to server virtualization to application development.

  • Geneva Stephens

  • Shaun Sutner

    News Director

  • Ed Tittel

    Ed Tittel has worked for over 30 years as a software developer and development manager, a networking consultant, a trainer and course developer, and a technical evangelist for several companies.

  • Linda Tucci

    Executive Editor

    Linda Tucci is executive editor for TechTarget's CIO/IT Strategy media group.

  • Jack Vaughan

    Senior News Writer

    Senior news writer Jack Vaughan writes stories and helps oversee editorial coverage for SearchDataManagement, SearchOracle and SearchSQLServer.

  • David J. Wallace

  • Jerry Weinstock

    CRM Innovation LLC

    Jerry Weinstock is president and CEO of CRM Innovation LLC, a Microsoft Dynamics CRM partner that provides CRM implementation and consulting services.

  • Steve Weissman

    Holly Group

    Steve Weissman has a 20-year track record of successfully helping organizations derive maximum total value from their information products.

Past Contributors