Definition

inbound call center

An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.

This was last updated in July 2007

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Hi Margaret Rouse,You define call center in very simple and specified manner.
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Agreed. ainamalik, anything you would add to the definition? Examples from your experience?
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