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Customer Experience Exchange
In This Issue
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Tie contact center and IT for strong customer experience management
The contact center and IT are often worlds apart, and the customer experience suffers as a result. But industry observers say a few simple principles can change all that.Read More
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More companies join CEM choir but still lack maestros
Getting a full view of customers and anticipating their needs will create a winning CEM strategy, according to executives and experts.Read More
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Treat customers like assets and they will act in kind
Treating patrons like assets and aligning company priorities is touted as a winning customer experience management strategy.Read More
Customer Experience Exchange Access essential resources designed to help you develop and implement a winning customer experience management (CEM) strategy designed to forge lasting customer relationships to ensure long-term business success.