Features

Features

CRM industry news

• CRM vs. CX: How companies are pivoting in philosophies

  It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the thinking of enterprise leadership.  Continue Reading

• Voice commerce rides on the backs of little smart speakers

  The use of voice assistants and smart speakers continues to rise, but now companies are looking for ways to apply voice commercially in B2B and B2C sales.  Continue Reading

• Data migration software coming for SAP CRM

  At Sapphire Now, SAP unveiled C/4HANA, a suite of applications that brings together ERP and CRM. To make it easier to switch, migration tools can be added to the suite.  Continue Reading

• Taking on a virtual agent helps mint new wine connoisseurs

  Having trouble selecting the wine that goes best with a special meal? And what if your preferred shop doesn't have it? Vivino helps you choose -- and, if needed, find -- the right wine.  Continue Reading

• Looking ahead at trends in CRM in 2018

  More AI capabilities, intelligent security and augmented reality should gain prominence for CRM users in 2018.  Continue Reading

• CPQ tools market gains traction in front office

  While the CPQ market is consolidating, its importance in expediting front-office processes and enhancing the customer experience is growing.  Continue Reading

• Why you need a marketing software tools strategy

  New software alone probably won't help your organization address its marketing woes. You're going to need to develop a marketing software strategy.  Continue Reading

• CRM gets smart with artificial intelligence technologies

  Moving away from legacy CRM to cloud-based systems that can integrate big data and machine learning should be a top priority for businesses, say CRM professionals.  Continue Reading

• A sneak peek for CRM applications and more

  CRM professionals can look forward to new applications hitting the market and redefining the very meaning of the word 'customer,' says Alan Earls.  Continue Reading

• Predicting the future of CRM in 2014 and beyond

  Big changes are afoot in the CRM market. This article explores the trends that will reshape the future of CRM, say experts.  Continue Reading

• Contact center industry lifetime achievement winner still not done yet

  ICMI Lifetime Achievement Award winner Gerry Barber shares the lessons he learned during a 30-year career in the contact center industry.  Continue Reading

• Railroad mainstay CSX cleans up data quality issues, launches new CRM

  CSX had to get its data quality house in order before it could launch a new CRM system.  Continue Reading

• From Disney to dishwashers: Digital CRM to change customer experience

  Disney World and other companies have started using digital CRM to get pulse of customers and gather data.  Continue Reading

• Meet the 2008 CRM Products of the Year judges

  This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn...  Continue Reading

• Meet the 2007 CRM Products of the Year judges

  This year, SearchCRM.com's distinguished panel of judges for the CRM Products of the Year awards program included experts and thought leaders specializing in enterprise and midmarket CRM, call center and customer service and marketing.  Continue Reading