Features

Features

Call center VoIP software

• Moving company unpacks new contact center software after acquisition

  Wheaton Van Lines and Bekins Van Lines joined forces and needed new contact center software to accommodate an expanded business.  Continue Reading

• SIP in the call center: Top 10 buzzwords

  In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP ...  Continue Reading

• Call center technologies: Top 10 buzzwords

  Call center technology is constantly evolving, so it can be difficult to keep track of the latest innovations in the market. We've compiled this list of the top 10 call center technologies to consider for today's call centers.  Continue Reading

• Remote call center agent management: Top ten buzzwords

  Learn more about what's involved in managing remote call center agents with these buzzwords. You'll find out about technology including VoIP, VPN and IVR, as well as important metrics related to remote call center agent management.  Continue Reading

• Learning Guide: How does VoIP work?

  By now, you probably have a general idea of what VoIP is, but do you understand how it works? Do you know how many bits are in a conventional PCM voice sample or what "look-ahead" is used for? Do you know which two modes a caller can use to set up a...  Continue Reading