Features

Features

• Call center management strategies

  Learn the 10 best ways to improve call center agent job satisfaction in this chapter download from "Call Centers for Dummies."  Continue Reading

• Negotiating skills and strategy: Top five buzzwords

  Negotiation skills are essential in the business world. These top buzzwords offer some tips on common negotiation tactics, so you'll be prepared for any situation where you need to use your negotiating skills or prepare a strategy.  Continue Reading

• CRM strategy checklist: Planning for CRM and customer service success

  This checklist will help you evaluate your CRM and customer service strategy to find success with CRM initiatives and improve customer satisfaction and service. Find out the 20 keys to building a vision of CRM success.  Continue Reading

• Oracle Siebel On Demand CRM demonstration screencast

  This brief screencast provides a demonstration of Oracle's Siebel CRM On Demand software.  Continue Reading

• Salesforce.com CRM demonstration screencast

  This screencast features a brief demo of Salesforce.com's CRM software.  Continue Reading

• NetSuite CRM demonstration screencast

  This screencast offers a brief demonstration of NetSuite's CRM software.  Continue Reading

• SAP CRM 2006s demonstration screencast

  The screencast provides a demo of SAP's 2006s CRM product.  Continue Reading

• Siebel 8 CRM software demonstration screencast

  This brief screencast demos Oracle's Siebel CRM software version 8.  Continue Reading

• CRM software demonstration screencasts

  Get a sneak peek at 10 CRM software user interfaces with these software demos. We recorded real-life samples of user interfaces to show how these systems perform basic tasks.  Continue Reading

• How to build a customer-focused CRM strategy

  In this sample chapter, find out how to determine what level of customer focus will work best for your business, and how to shape your customer relationship strategies accordingly.  Continue Reading

• Creating a CRM vision: Tips to optimize CRM performance

  This chapter on performance-driven CRM gives tips on measuring the ROI of CRM and establishing a CRM vision to ensure success after a CRM software implementation.  Continue Reading

• Mobile CRM and sales force: Top ten buzzwords

  Keep up with mobile technology with these top buzzwords. Mobile CRM devices let users take CRM and sales force automation (SFA) systems on the road for access anytime. Get a quick overview of popular terms related to the mobile CRM and sales force ...  Continue Reading

• Call center agent satisfaction: A manager's guide

  This guide to improving workplace performance offers tips on making employees satisfied and motivated.  Continue Reading

• Contact Center Management Resources

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• CRM failures: A review of problems and horror stories

  In this chapter download from "CRM Unplugged," you'll find case studies of CRM failures and find out what businesses did wrong in their implementations.  Continue Reading