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CRM industry news
CRM vs. CX: How companies are pivoting in philosophies
It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the thinking of enterprise leadership. Continue Reading
Premium pay for technical CRM skills must reflect volatility
Premium pay for skilled IT jobs remained largely unchanged heading into 2018, but workers will still be rewarded for CRM certification, according to Foote Partners' latest research. Continue Reading
Adding voice, text channels in CRM for apps
When SpotHero wanted to create text and voice channels to enable agents to assist app users with parking their cars, Ujet was the ticket that made it work. Continue Reading
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Natural language driving proliferation of FB Messenger
Companies are incorporating chatbots with natural language capabilities to help improve customer experiences, and they are starting to reap the rewards. Continue Reading
What are benefits of Microsoft Teams collaboration for call centers?
Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option. Continue Reading
Nine skills every call center agent job requires
Call center agents need to make sure they have the skills for which hiring managers are looking. Here are the top call center agent job skills you'll need to land a job in a contact center.Continue Reading
Smartphones sound the death knell for outbound marketing strategies
Telemarketing might not be dead, but the near-complete saturation of smartphones in the consumer market has landed some death blows to outbound marketing strategies.Continue Reading
CRM AI is the top topic at PegaWorld 2017
Large enterprise customers demonstrate novel uses of Pegasystems' CRM platform for business process management as Pega leadership, users mull the potential of CRM AI.Continue Reading
The major themes from SiriusDecisions Summit 2017
Winning martech strategies highlighted the recent three-day conference, as well as SiriusDecisions keynotes and product showcases.Continue Reading
How to calculate the true cost of a website
The cost of a website can vary greatly. Knowing which website functions will help, not hinder, your organization can save you money.Continue Reading
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Your guide to contact center technology purchasing decisions
Selecting the right contact center technology for an organization is essential to its success, but with so many options, how do you know which is the best fit?Continue Reading
Why do we need the CRM platform wars in the enterprise?
The platform wars between Microsoft, Salesforce, SAP, etc., feed innovation in the marketplace, but they can also be detrimental to the cause.Continue Reading
Everything you need to know about CRM for SMBs
With all the choices of CRM for SMBs in today's market, picking the right one for your organization can be overwhelming. Here are some tips to help choose the one for you.Continue Reading
Industry-specific CRM systems still on the rise
Certain segments, such as real estate or the cannabis industry, have unique regulations and specific customers that benefit from specialized CRM.Continue Reading
CPQ tools market gains traction in front office
While the CPQ market is consolidating, its importance in expediting front-office processes and enhancing the customer experience is growing.Continue Reading