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CRM industry news

• Adding voice, text channels in CRM for apps

  When SpotHero wanted to create text and voice channels to enable agents to assist app users with parking their cars, Ujet was the ticket that made it work. Continue Reading

• Natural language driving proliferation of FB Messenger

  Companies are incorporating chatbots with natural language capabilities to help improve customer experiences, and they are starting to reap the rewards. Continue Reading

• What are benefits of Microsoft Teams collaboration for call centers?

  Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option. Continue Reading

• Nine skills every call center agent job requires

  Call center agents need to make sure they have the skills for which hiring managers are looking. Here are the top call center agent job skills you'll need to land a job in a contact center. Continue Reading

• Smartphones sound the death knell for outbound marketing strategies

  Telemarketing might not be dead, but the near-complete saturation of smartphones in the consumer market has landed some death blows to outbound marketing strategies. Continue Reading

• CRM AI is the top topic at PegaWorld 2017

  Large enterprise customers demonstrate novel uses of Pegasystems' CRM platform for business process management as Pega leadership, users mull the potential of CRM AI.Continue Reading

• The major themes from SiriusDecisions Summit 2017

  Winning martech strategies highlighted the recent three-day conference, as well as SiriusDecisions keynotes and product showcases.Continue Reading

• How to calculate the true cost of a website

  The cost of a website can vary greatly. Knowing which website functions will help, not hinder, your organization can save you money.Continue Reading

• Your guide to contact center technology purchasing decisions

  Selecting the right contact center technology for an organization is essential to its success, but with so many options, how do you know which is the best fit?Continue Reading

• Why do we need the CRM platform wars in the enterprise?

  The platform wars between Microsoft, Salesforce, SAP, etc., feed innovation in the marketplace, but they can also be detrimental to the cause.Continue Reading

• Everything you need to know about CRM for SMBs

  With all the choices of CRM for SMBs in today's market, picking the right one for your organization can be overwhelming. Here are some tips to help choose the one for you.Continue Reading

• Industry-specific CRM systems still on the rise

  Certain segments, such as real estate or the cannabis industry, have unique regulations and specific customers that benefit from specialized CRM.Continue Reading

• CPQ tools market gains traction in front office

  While the CPQ market is consolidating, its importance in expediting front-office processes and enhancing the customer experience is growing.Continue Reading

• New e-commerce technologies set to change customer experience

  With the recent emergence of e-commerce technologies like Amazon Go and Commerce Cloud, customer experience has greater potential, but it also poses security issues.Continue Reading

• Why you need a marketing software tools strategy

  New software alone probably won't help your organization address its marketing woes. You're going to need to develop a marketing software strategy.Continue Reading