Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
SaaS CRM market trends
In the cloud, tools for data integration gain importance
Integration software has become a necessary tool for companies that use cloud-based software. Continue Reading
Chatbot technology raises ethical questions
New AI platforms have given life to chatbots that decipher customer intents so well, chances are you've carried on an email conversation with one and were never the wiser. Continue Reading
Flurry of technology M&A foreshadows 2017 trends
As the market continues to undergo a series of major mergers and acquisitions, some observers say to expect more technology M&A in 2017. Continue Reading
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Enterprise AI skyrockets -- IoT doesn't: More 2017 technology trends
Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017. Continue Reading
Seven ways Dynamics 365 stands out from every other ERP platform
Microsoft promises Dynamics 365 will outshine every other ERP platform that will allow users to gain better customer insights and while keeping costs down. Continue Reading
Are Microsoft customers cooling on cloud concerns?
As cloud platforms mature and become more mainstream, on-the-fence Microsoft users are taking another look at adopting them.Continue Reading
Microsoft's Power BI puts business users at forefront
With Microsoft Power BI, the company is demonstrating a shift in focus to enable business users to better analyze data.Continue Reading
Has Microsoft cloud strategy evolved?
Microsoft is trying to lead customers to the cloud with hybrid offerings, such as Microsoft Dynamics CRM. But will that succeed?Continue Reading
Are companies warming to the Microsoft cloud strategy?
At Microsoft Convergence, an expert says that companies are still hesitant about the cloud, but some are taking refuge in the Microsoft hybrid cloud.Continue Reading
With M&A activity, IT must get involved
When M&A activity strikes, IT is invariably affected. Mergers and acquisitions require IT departments to jump into the fray -- and test their mettle.Continue Reading
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BPM backbone builds new paths to customer engagement
Pega, a business process management software forerunner, is using BPM to deliver new customer engagement and CRM software for its customers.Continue Reading
Are subscription models the new normal?
Customers are driving a shift away from ownership and toward subscription models. Can companies benefit?Continue Reading
Could CRM platforms make ERP irrelevant?
CRM platforms could connect traditionally back-office applications such as ERP systems, HR and so on. Could CRM make ERP irrelevant?Continue Reading
Customer experience management trends to watch
Our experts analyze customer service trends and strategies that companies of all sizes can use to amplify the customer experience.Continue Reading
Are CRM software subscription models the future?
Companies' success with subscriptions has been mixed. But CRM subscription models provide key customer insight, says expert Denis Pombriant.Continue Reading