• March 15, 2019 15 Mar'19

    Microsoft Government Community Cloud adds Teams, Dynamics 365

    U.S. government agencies are undergoing a digital transformation, and Microsoft hopes that upgrades to its Government Cloud lineup will make its platform part of that change.

  • March 06, 2019 06 Mar'19

    SurveyMonkey acquisition of Usabilla adds website feedback

    SurveyMonkey, by adding website and app feedback capabilities from Usabilla to its survey software platform, now has a more robust offering for enterprise customers.

  • March 01, 2019 01 Mar'19

    Microsoft mixed reality software comes to smartphones

    Microsoft is adding mixed reality capabilities for sales departments and for customer service, extending the features beyond their HoloLens headset and onto smartphones.

  • February 11, 2019 11 Feb'19

    Verint acquisition of ForeSee gives VOC software an upgrade

    By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through online traffic and digital channels.

  • January 28, 2019 28 Jan'19

    Adobe Magento Commerce Cloud adds progressive web apps

    Adobe is upgrading its e-commerce product by adding AI-fueled image-search capabilities and progressive web application building tools to Magento Commerce Cloud.

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  • January 18, 2019 18 Jan'19

    AI-fueled Verizon Digital CX targets virtual contact centers

    Telecom giant Verizon is boosting its software business with an AI-based CX system for contact centers, with tools for virtual and live agents, authoring and social engagement.

  • January 15, 2019 15 Jan'19

    CX strategy a vital part of modernizing a business

    Consumers are providing retailers with more data than ever before, with expectations that they will receive a personalized experience. But that can be challenging for retailers.

  • January 07, 2019 07 Jan'19

    HubSpot Ventures to strategically fund friendly startups

    HubSpot remembers the financial backing it received as a new company and creates its own $30 million venture fund to invest in startups that align with the HubSpot mission.

  • December 24, 2018 24 Dec'18

    2018 in review: CRM morphs into CX software

    Acquisitions and new products marked a busy 2018, with vendors like Salesforce, Adobe and SAP making splashy acquisitions while refocusing on customer experience.

  • November 19, 2018 19 Nov'18

    Zendesk CRM moves beyond customer service into CX

    Zendesk moves on from focusing solely on customer service by adding analytics, sales force automation and CRM capabilities, while also providing third-party integrations on AWS.

  • November 16, 2018 16 Nov'18

    Zoho CRM Plus gets AI boost, aims to connect departments

    Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market.

  • November 13, 2018 13 Nov'18

    SAP CX move with Qualtrics challenges Salesforce, Oracle

    By acquiring Qualtrics, SAP is expanding beyond ERP and entering the CX space, challenging market leaders Salesforce, Oracle and Adobe. It also is expanding its HR tech suite.

  • November 09, 2018 09 Nov'18

    Cloud e-commerce IT battle pits content management vs. CRM

    Today, ERP-based and stand-alone e-commerce systems dominate the market. As more and more companies go to the cloud, CRM and CMS vie to be the next foundation of e-commerce.

  • October 25, 2018 25 Oct'18

    Adobe Magento Commerce Cloud brings e-commerce muscle

    After acquiring Magento for $1.7 billion earlier this year, Adobe has integrated its commerce product into Adobe Experience Cloud for both enterprises and SMBs.

  • October 23, 2018 23 Oct'18

    Oracle CX Unity unveiled at OpenWorld

    In an attempt to compete with Salesforce, Oracle unveils Subscription Management, a software tool to help users manage the growing number of consumer-facing subscription products.