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CRM industry news

  • August 18, 2005 18 Aug'05

    CRM market returns to health

    With strong earnings from some of the major vendors and multiple reports citing the growth of the market, companies are once again spending on CRM.

  • August 09, 2005 09 Aug'05

    SAP users slow to migrate to mySAP, opens door for Oracle

    SAP customers are slow in adopting mySAP applications, according Forrester Research Inc., keeping the door slightly open for Oracle Corp. to lure customers away from SAP.

  • August 04, 2005 04 Aug'05

    SSA Global buys into CRM with Epiphany acquisition

    SSA Global will initially focus on selling Epiphany CRM to its existing customer base and that could spell bad news for Epiphany customers, according to one analyst.

  • August 03, 2005 03 Aug'05

    IBM to buy DWL

    Big Blue is diving deeper into the CDI market, following its purchase of Ascential Software with the acquisition of DWL.

  • July 28, 2005 28 Jul'05

    Customer management spending on the rise

    A recent survey finds that customer management applications are grabbing a bigger piece of the technology budget.

  • July 26, 2005 26 Jul'05

    Former Siebel exec to lead SAP financial services push

    Former Siebel Systems vice president James Hughes will lead an expansion of financial services software in the U.S. and Canada.

  • July 13, 2005 13 Jul'05

    Was Microsoft CRM 3.0 worth the wait?

    Initial reactions to Microsoft's latest CRM release are positive, but the company may have lost some of its early momentum, thanks to launch delays.

  • July 05, 2005 05 Jul'05

    At long last Microsoft CRM 3.0 arrives

    With new marketing functionality and closer ties to Outlook, Microsoft CRM 3.0 will make its long-awaited debut this week.

  • July 05, 2005 05 Jul'05

    Concerto merges with Aspect

    UPDATE: The two contact center vendors are combining into one private company in a $1 billion deal.

  • June 30, 2005 30 Jun'05

    SAP aims 'Safe Passage' at SMBs

    SAP is widening its Safe Passage program to include small and midsized businesses running PeopleSoft and J.D. Edwards software.

  • June 30, 2005 30 Jun'05

    SAP's McDermott on retail strategy, CRM, Oracle

    SAP America CEO Bill McDermott discusses the CRM market, SAP's failed bid for Retek and Oracle's plans to lure SAP NetWeaver customers onto the Oracle E-Business Suite.

  • June 23, 2005 23 Jun'05

    SAP to wrap Lighthammer technology into xApps

    SAP plans to wrap Lighthammer technology into an xApp composite application to provide analytics through Web-based dashboards.

  • June 21, 2005 21 Jun'05

    SAP lures top level managers from rivals

    Ramping up the software battle in the ERP market, SAP yesterday announced that it has hired senior level executives from Oracle Corp. and other rivals in recent months.

  • June 21, 2005 21 Jun'05

    Oracle sets sights on CRM

    With PeopleSoft products and employees now in the fold, Oracle is turning its attention to applications, and that includes a healthy dose of CRM, according to executives.

  • May 12, 2005 12 May'05

    SAP CRM could have big year ahead

    With its competitors struggling or occupied with acquisitions, SAP has a chance to extend its CRM presence. SAP's Sapphire user conference could be the place to start.

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