CRM industry news

  • August 27, 2004 27 Aug'04

    As software world awaits ruling, Oracle extends offer

    Oracle has once again extended its offer for PeopleSoft investors to tender their stock.

  • August 16, 2004 16 Aug'04

    Oracle spruces up its sales software

    The updates released today include a commission calculator, a console for improved partner visibility and tools to better align sales and marketing.

  • August 10, 2004 10 Aug'04

    Siebel's summer swoon

    It has been a rocky summer for Siebel's new CEO. So, is the CRM behemoth in for a rough ride or is this just a bump in the road?

  • August 06, 2004 06 Aug'04

    RightNow goes public

    RightNow had its IPO on Thursday, becoming the second hosted CRM provider to go public this summer.

  • August 05, 2004 05 Aug'04

    Update: PeopleSoft beats out competitors for mega deal

    PeopleSoft trumped SAP and Oracle by landing a $50 million software deal with Mexico's tax collection agency.

  • July 28, 2004 28 Jul'04

    PeopleSoft profits plummet

    Executives acknowledge the effect Oracle's takeover bid has had on PeopleSoft's business.

  • July 22, 2004 22 Jul'04

    For, Summer '04 is here

    At its first financial analyst day since going public, the hosted CRM provider upgraded its service and touted its penetration into the Fortune 500.

  • July 13, 2004 13 Jul'04

    Siebel -- Making a bid as the page turns

    Former IBM executive Mike Lawrie takes the Siebel reins at an interesting time in the company's history. Columnist and industry expert Paul Greenberg sizes up the challenges Lawrie is facing -- from the release of Siebel 7.7 to competing with rival...

  • July 08, 2004 08 Jul'04

    SAP to take over CRM's top spot

    A new report from AMR Research says that after a strong 2003, SAP is poised to become the new market leader.

  • June 23, 2004 23 Jun'04

    At long last, goes public

    After a delay, debuted on the New York Stock Exchange this morning. The move is expected to bolster the hosted model and investment in high tech.

  • June 21, 2004 21 Jun'04

    Smart CRM West

    For the latest news from Smart CRM West, check out the following links to coverage provided by

  • June 09, 2004 09 Jun'04

    The changing of the guard at Onyx

    A former Lucent vice president takes over as CEO.

  • June 08, 2004 08 Jun'04

    CRM gold rush! Vendors dash in hosted direction

    The on-premise software providers are muscling into hosted CRM, leaving buyers with new software options and some hard choices to make.

  • June 07, 2004 07 Jun'04

    CRM's new battleground: Niche vs. vertical

    For all the talk of the big vendors bolstering vertical versions of their software, best-of-breed providers continue to cater to individual markets.

  • May 28, 2004 28 May'04

    Prescription for subscriptions is good

    Software will increasingly be purchased on a subscription basis, according to a new report.