CRM industry news

  • January 12, 2004 12 Jan'04

    Onyx CEO to step down

    A search is on for an executive to replace Brent Frei, who co-founded the midmarket CRM vendor.

  • January 06, 2004 06 Jan'04

    Does Siebel's surge foretell a stronger CRM market?

    Some are wondering whether Siebel's rosier financial picture means good things for the entire CRM space in 2004.

  • December 31, 2003 31 Dec'03

    Economic future not bright enough for shades

    Experts are predicting a slight uptick in IT spending next year but say improvements won't be significant enough to get all warm and fuzzy about.

  • December 31, 2003 31 Dec'03

    From SAP to Sobig, 2003's high-tech winners and losers

    SAP, Tom Siebel, Craig Conway, Larry Ellison and marketers all made our annual list. See if they're among the year's winners or losers.

  • December 29, 2003 29 Dec'03

    Expert predictions: Surprise mergers in store for '04

    Industry insiders say the acquisition activity isn't over yet and that the juiciest CRM fruit has yet to be picked.

  • December 23, 2003 23 Dec'03

    Tops in CRM get the Willys

    A CRM software analysis Web site recognizes the best applications with an award named for the most famous salesman in the history of drama.

  • December 23, 2003 23 Dec'03

    Sage scoops up ACCPAC

    The parent company of the maker of SalesLogix and ACT software will purchase Computer Associates subsidiary ACCPAC in a cash deal.

  • December 22, 2003 22 Dec'03

    Can I quote you on that? The top IT quotes of 2003

    They range from pithy and provocative to positive, petty and predictable. They're some of the most notable quotables from IT in 2003.

  • December 22, 2003 22 Dec'03

    Oracle stays hot on PeopleSoft's heels

    It has once again extended the takeover deadline, giving antitrust authorities more time to weigh in.

  • December 19, 2003 19 Dec'03

    Top CRM stories of 2003

    Vendor viability took center stage this year. A chaotic period of consolidation hogged the headlines and dominates our top 10 list.

  • December 18, 2003 18 Dec'03 files for an IPO

    The hosted CRM provider is taking its act to Wall Street in 2004, making its plans to go public official.

  • December 16, 2003 16 Dec'03

    PeopleSoft shares the functional wealth

    New pre-integrated applications make good on a promise PeopleSoft made when it first acquired J.D. Edwards -- to share strengths across product lines.

  • December 16, 2003 16 Dec'03

    Brief: Kana ramps up Response

    Kana adds to its iCare suite with a new version of its e-mail response management system.

  • December 11, 2003 11 Dec'03

    Brief: Major CRM vendors sign major deals

    The ink is drying on two new contracts for Siebel and SAP.

  • December 08, 2003 08 Dec'03

    Update: Plans for Pivotal appear clear

    After a month-long tug-of-war for the midmarket CRM vendor, Pivotal has agreed to a deal with the single suitor left standing.