CRM industry news

  • November 12, 2003 12 Nov'03

    Onyx makes play for Pivotal

    It has launched an unsolicited takeover bid for its midmarket CRM competitor, roughly one month after Pivotal announced it would be acquired by Oak Investment Partners.

  • November 10, 2003 10 Nov'03

    Brief: Edocs targets telcos at the perfect time

    Its new telecommunications-specific customer service suite is out, just as a new federal regulation could lead to increased customer churn.

  • November 04, 2003 04 Nov'03

    Brief: Siebel-UpShot, a done deal

    Siebel announced Tuesday that it has completed its acquisition of hosted provider UpShot.

  • October 23, 2003 23 Oct'03

    PeopleSoft's Q3 earnings higher than expected

    PeopleSoft reported a loss of 2 cents per share for the third quarter, but the software maker's earnings were higher than originally expected. In an earnings call today, CEO Craig Conway talked about how his company's numbers were affected by ...

  • October 16, 2003 16 Oct'03

    Experts: Siebel shows sensibility with latest acquisition

    Siebel Systems surprised the market by announcing acquisition plans hosted CRM provider UpShot Corp. -- a potential rival of Siebel OnDemand. Experts say it's a wise decision.

  • October 15, 2003 15 Oct'03

    Siebel gets acquisitions fever

    Two weeks after unveiling its own hosted software, the CRM market leader is buying out hosted provider UpShot. And that's not the only acquisition it made.

  • October 13, 2003 13 Oct'03

    Oracle extends its offer for PeopleSoft

    PeopleSoft investors now have until Dec. 31 to tender their shares, as both sides wait for antitrust authorities to weigh in.

  • October 10, 2003 10 Oct'03

    User Week offers glimpse into Siebel's future

    At the User Week conference, Siebel execs gave customers a peek at Siebel 7.7, the company's upcoming CRM software, due to ship in mid-2004.

  • October 08, 2003 08 Oct'03

    Pivotal gets acquired, merges with Talisma

    A private equity firm will acquire midmarket CRM vendor Pivotal at the same time that Pivotal joins forces with customer service software firm Talisma.

  • October 08, 2003 08 Oct'03

    Brief: SAS acquires retail software firm

    The business intelligence giant has bought out Marketmax, an advanced retail planning and merchandise intelligence software firm.

  • September 18, 2003 18 Sep'03

    NetLedger no more; new release and new name for ASP

    The hosted CRM and accounting provider is now called NetSuite, the same name as its retooled flagship offering.

  • September 11, 2003 11 Sep'03

    Oracle won't up ante for PeopleSoft

    Oracle Corp. Executive Vice President Charles Phillips told reporters at OracleWorld that Oracle is unwavering in its determination to acquire PeopleSoft and its coveted customers, but the company won't raise its bid.

  • September 08, 2003 08 Sep'03

    Off the CRM wires, 9/8/03

    Information Builders adds an ETL tool; SAS finds more danger in dirty data; hosted CRM catches on; Sanctum brings peace of mind to PeopleSoft shops.

  • September 05, 2003 05 Sep'03

    PeopleSoft details post-acquisition plan for J.D. Edwards

    PeopleSoft upped financial estimates, confirmed layoffs loom and made good on promises for three product lines. Oracle chimed in, giving investors more time to tender their shares.

  • September 04, 2003 04 Sep'03

    Oracle appeals to PeopleSoft customers, again

    After some slow summer weeks, Oracle is once again trying to drum up support for its PeopleSoft takeover plan. It once again tried to allay customer fears in an online meeting.