CRM industry news
- July 13, 2009
As it expands and draws more CRM users, Microsoft, like Salesforce.com, is emphasizing its capabilities as an application platform, not just a CRM provider.
- March 10, 2009
The first day of Microsoft's annual business application user conference was light on new features but heavy on Microsoft's pledge of commitment to its customers.
- March 03, 2009
While social networking, software delivery and pricing have changed significantly over CRM's past 10 years, the core challenges remain, according to Gartner.
- December 30, 2008
SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service.
- November 12, 2008
Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.
- November 10, 2008
With Web 2.0 ROI examples difficult to come by and organizations cautious about spending in a recession, companies must carefully evaluate projects.
- September 23, 2008
Continuing its push toward social CRM, Oracle this week showed off its new Web 2.0 applications built to sit alongside traditional CRM applications and new iPhone CRM applications.
- June 11, 2008
At the Enterprise 2.0 conference, Oracle previewed its newest social CRM tool, but some question how quickly such a large company can adapt.
- April 29, 2008
The economy isn't keeping CRM down. CRM spending is expected to grow 14% this year, according to Gartner.
- April 22, 2008
Microsoft's on-demand CRM application is now available, and the company is taking aim at Salesforce.com.
- March 13, 2008
In his Convergence keynote address, CEO Steve Ballmer pledged that Microsoft is serious about CRM and enterprise applications -- and hinted at on-demand ERP.
- February 28, 2008
With indicators pointing at the very least to a downturn in the economy, organizations may want to re-evaluate CRM initiatives or even spend more in some areas.
- February 11, 2008
Amid rumors that it's offering itself up to Oracle, Salesforce.com released new capabilities today that could bring it into competition with Google.
- February 05, 2008
IBM, Oracle, SAP and Microsoft will stop acquiring major companies and turn their attention to smaller firms and Web 2.0 startups, according to a new report.
- December 27, 2007
CRM experts share their thoughts on 2007 and how trends like customer surveying, self-service and Software as a Service (SaaS) affected customers and the CRM landscape.