CRM industry news

  • December 26, 2007 26 Dec'07

    The CRM market in 2007: Top experts share their views, part 1

    CRM experts share their thoughts on 2007 and how trends like self-service, speech analytics, SaaS, mobile CRM and Web 2.0 affected customers and the CRM landscape.

  • December 20, 2007 20 Dec'07

    NetSuite hits the Street

    Software as a Service (SaaS) continues to pay off for companies that use the model. NetSuite becomes the third SaaS vendor to go public, raising $161 million in its IPO.

  • December 18, 2007 18 Dec'07

    Microsoft releases CRM 4.0, gears up for 2008, competition

    As CRM buyers look to consolidate, replace or install CRM, Microsoft is banking on usability and multi-tenancy in 2008. Yet users should take care which companies they buy from.

  • November 29, 2007 29 Nov'07

    CRM job market improving

    Demand for CRM skills is ramping up, according to Gartner, job boards and some recent research.

  • November 14, 2007 14 Nov'07

    Oracle previews Fusion, Web 2.0 apps

    Oracle executives at OpenWorld said they're sticking with their pledge to deliver the first Fusion applications in 2008, and they offered a glimpse of what the apps will look like.

  • November 08, 2007 08 Nov'07

    Oracle rolls out CRM features ahead of OpenWorld

    Oracle released PeopleSoft and Siebel mobile features and an upgrade to its hosted contact center technology ahead of its annual user conference.

  • October 23, 2007 23 Oct'07

    Microsoft taking partner hosting international

    With a Microsoft-hosted, SaaS version of Dynamics Live set to launch in the U.S. this quarter, Microsoft is bulking up its partner hosting program abroad and slashing costs.

  • September 19, 2007 19 Sep'07

    Web 2.0 takes center stage at Gartner CRM Summit

    Multiple sessions at the conference offered insight into how CRM professionals can capitalize on the emergence of social networking and Web 2.0.

  • August 17, 2007 17 Aug'07

    Government looks to CRM with Citizen Relationship Management

    Government agencies are beginning to embrace business concepts and are increasingly turning to CRM to modernize legacy systems and treat citizens as customers.

  • August 02, 2007 02 Aug'07

    Oracle user group creates unified CRM community

    A new organization hopes to influence future product development of Oracle CRM applications and help members communicate with Oracle.

  • August 01, 2007 01 Aug'07

    CRM market trends: Top five headlines in 2007

    The top CRM news stories of 2007 focus mostly on CRM software vendors in the market. Usability, analyst rankings and the customer experience round out the CRM market headlines that were the biggest hits so far this year. Catch up on what you missed ...

  • July 19, 2007 19 Jul'07

    SAP is No. 1 in CRM, but who cares?

    Analyst reports have pegged SAP as the CRM leader. More important, they point to a healthy, growing climate for CRM technology.

  • July 10, 2007 10 Jul'07

    Microsoft offers on-demand CRM on the cheap

    Microsoft today announced the pricing for its forthcoming Live CRM product at a rate highly competitive with other on-demand CRM vendors.

  • June 12, 2007 12 Jun'07

    SMBs moving to mobile CRM

    New releases from on-demand CRM vendors and a willingness to spend has small businesses and mobile CRM coming together.

  • May 17, 2007 17 May'07

    Does Second Life mean a new world for CRM?

    IBM's creation of a sales center within Second Life has real impact for forward-thinking companies that want to take customer service virtual.