CRM industry news
- December 20, 2006
SugarCRM has reached 1,000 customers with its open source CRM application and counts Starbucks as a customer, but it may not be the disruptive force experts predicted.
- December 19, 2006
CRM remains a tricky and ever-evolving market. Nevertheless, SearchCRM.com's experts boldly predict what will happen with mobile CRM, VoIP, SaaS and the call center.
- December 14, 2006
CRM is set to soar…again. VoIP, SaaS and a battle for market share between Oracle and SAP made the news interesting in 2006.
- December 08, 2006
Ed Abbo, vice president of CRM products at Oracle and a one-time Siebel executive, shares the latest on Fusion, Siebel 8.0, CDI and hosted call centers.
- December 06, 2006
The retail giant's SMB sales team is hoping to cut down its sales cycle with the new integration between CRM and Office.
- November 14, 2006
The market for CRM will reach nearly $11 billion by 2010, but users will be focused on getting value out of their existing applications, a Forrester Research study shows.
- November 06, 2006
Microsoft's Dynamics CRM will leverage the new Office suite and operating system when they become available next year. CRM will also lead the company's Live efforts.
- October 25, 2006
While the first two days of OpenWorld have focused on the database, partners and middleware, Oracle offered some application news with a preview of E-Business Suite 12.
- October 17, 2006
One analyst says with OpenWorld around the corner, now is the time for Oracle and Larry Ellison to retrench, digest its acquisitions and present a clear product roadmap.
- September 13, 2006
Plenty of Siebel users are still concerned and confused over the direction of their CRM tool. Analysts at the Gartner CRM Summit offered some clues.
- September 12, 2006
At the Gartner CRM Summit, analysts explain why enterprises are once again taking on large CRM projects and why it's more about processes than technology.
- August 29, 2006
Oracle is beefing up its compliance and vertical capabilities with its latest release in the PeopleSoft Enterprise 9 suite.
- August 16, 2006
CRM is on a growth path once again, and while SAP and Oracle are leading the market, on-demand applications are driving the investment, according to AMR.
- August 14, 2006
With the release of PeopleSoft CRM 9, Oracle is following through on its pledge to continue enhancing PeopleSoft products.
- July 19, 2006
SAP's stock price dropped as much as 10% last week on news that the software vendor lost market share to archrival Oracle Corp. and will miss its earnings target.