CRM industry news

  • December 20, 2006 20 Dec'06

    Open source CRM hits milestone, still trails SaaS

    SugarCRM has reached 1,000 customers with its open source CRM application and counts Starbucks as a customer, but it may not be the disruptive force experts predicted.

  • December 19, 2006 19 Dec'06

    CRM experts predict 2007

    CRM remains a tricky and ever-evolving market. Nevertheless,'s experts boldly predict what will happen with mobile CRM, VoIP, SaaS and the call center.

  • December 14, 2006 14 Dec'06

    CRM's top 10 stories of 2006

    CRM is set to soar…again. VoIP, SaaS and a battle for market share between Oracle and SAP made the news interesting in 2006.

  • December 08, 2006 08 Dec'06

    Voices of CRM: Oracle's Ed Abbo on hosted call centers, CRM innovation

    Ed Abbo, vice president of CRM products at Oracle and a one-time Siebel executive, shares the latest on Fusion, Siebel 8.0, CDI and hosted call centers.

  • December 06, 2006 06 Dec'06

    Best Buy gears up for Vista, Microsoft CRM

    The retail giant's SMB sales team is hoping to cut down its sales cycle with the new integration between CRM and Office.

  • November 14, 2006 14 Nov'06

    CRM market to grow steadily, Forrester study says

    The market for CRM will reach nearly $11 billion by 2010, but users will be focused on getting value out of their existing applications, a Forrester Research study shows.

  • November 06, 2006 06 Nov'06

    Microsoft to integrate CRM with Office 2007, Vista

    Microsoft's Dynamics CRM will leverage the new Office suite and operating system when they become available next year. CRM will also lead the company's Live efforts.

  • October 25, 2006 25 Oct'06

    Oracle serves up application, BI news

    While the first two days of OpenWorld have focused on the database, partners and middleware, Oracle offered some application news with a preview of E-Business Suite 12.

  • October 17, 2006 17 Oct'06

    Expert calls on Oracle to clear up Fusion confusion

    One analyst says with OpenWorld around the corner, now is the time for Oracle and Larry Ellison to retrench, digest its acquisitions and present a clear product roadmap.

  • September 13, 2006 13 Sep'06

    Gartner analysts predict Oracle CRM moves

    Plenty of Siebel users are still concerned and confused over the direction of their CRM tool. Analysts at the Gartner CRM Summit offered some clues.

  • September 12, 2006 12 Sep'06

    Gartner: Enterprise CRM returns

    At the Gartner CRM Summit, analysts explain why enterprises are once again taking on large CRM projects and why it's more about processes than technology.

  • August 29, 2006 29 Aug'06

    Oracle extends PeopleSoft performance management

    Oracle is beefing up its compliance and vertical capabilities with its latest release in the PeopleSoft Enterprise 9 suite.

  • August 16, 2006 16 Aug'06

    CRM's glory years are back, report says

    CRM is on a growth path once again, and while SAP and Oracle are leading the market, on-demand applications are driving the investment, according to AMR.

  • August 14, 2006 14 Aug'06

    Oracle upgrades PeopleSoft CRM

    With the release of PeopleSoft CRM 9, Oracle is following through on its pledge to continue enhancing PeopleSoft products.

  • July 19, 2006 19 Jul'06

    SAP loses ground to Oracle, sees stock fall

    SAP's stock price dropped as much as 10% last week on news that the software vendor lost market share to archrival Oracle Corp. and will miss its earnings target.