Vertical CRM software
- June 04, 2018
Pega Infinity adds new digital transformation tools for low-code app development, bot libraries and AI that can optimize apps and assist with marketing campaigns.
- April 20, 2017
Certain segments, such as real estate or the cannabis industry, have unique regulations and specific customers that benefit from specialized CRM.
- December 12, 2011
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements.
- November 08, 2011
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market.
- October 17, 2011
SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business.
- January 27, 2011
Financial services firms face unique challenges in managing their customer relationships, but a new wave of technology and best practices are helping to guide the way.
- January 25, 2011
The recession and the emergence of social networks, mobile-enabled applications and Web self-service have created a new type of customer for all, and financial services in particular need to find ways to serve them.
- January 17, 2011
Financial services customers are more demanding than ever, and serving them requires firms to think carefully about segmentation and the cross-channel customer experience.
- November 18, 2010
What types of new CRM features should financial institutions like banks, mortgage firms, brokerages, and others be investing in, and what issues do financial services firms need to consider before investing in new CRM products?
- April 30, 2004
Siebel Systems Inc. got out of the vertical gate early, releasing its first industry-specific software in 1998. Today, the San Mateo, Calif.-based CRM vendor has software for 23 industries -- covering everyone from financial services and ...
- November 17, 2003
Hosted sales force automation provider Salesnet is pushing a new industry-specific strategy and has a first deal under its belt.
- February 17, 2003
Just because you carve out a nice, industry-specific niche, that doesn't guarantee success. Noted consultant and author Don Peppers advises businesses to find an even greater differentiator.
- January 21, 2003
After a little more than one month's delay, Microsoft has released its inaugural CRM software to manufacturing.
- January 13, 2003
Known primarily as a direct marketing specialist, Harte-Hanks is out with a new suite designed to expand its CRM offerings for retailers. Analysts say the market is ripe for growth.
- December 16, 2002
The most wonderful time of the year is likely also the busiest for online CRM vendor Art Technology Group (ATG). Not only does the company have a new CEO, former Digital Equipment Corp. exec Robert Burke, but this week it will also ship ATG 6 with ...