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CRM industry news
Taking on a virtual agent helps mint new wine connoisseurs
Having trouble selecting the wine that goes best with a special meal? And what if your preferred shop doesn't have it? Vivino helps you choose -- and, if needed, find -- the right wine. Continue Reading
Nine skills every call center agent job requires
Call center agents need to make sure they have the skills for which hiring managers are looking. Here are the top call center agent job skills you'll need to land a job in a contact center. Continue Reading
How do IoT analytics enhance customer experience with quality data?
IoT analytics helps companies create a better customer experience by providing quality data that allows for the reduction of costs and a more efficient work day. Continue Reading
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Roofing company shatters the ceiling on sales technology
Kelly Roofing turned to Microsoft Dynamics to increase communications among salespeople and the back office -- and improve customer service. Continue Reading
Treat CEM as core task, not add-on
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Continue Reading
Is Siebel well-managed?
Will Siebel buy or be bought?
As consolidation crush continues, what role will Siebel play?Continue Reading
IBM gives iSeries power boost, attempts to expand user base
IBM has made significant changes to the iSeries server that could revolutionize the platform.Continue Reading
Where to search for an IT job: Out of state or out of luck?
Where to search for an IT job: Out of state or out of luck?Continue Reading
OSI alerts customers with PAR3 Intelligent Response
OSI was looking for a way to reach more consumers without sacrificing customer service.Continue Reading
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Time to prepare for SAN security
Take security into consideration now when purchasing SAN management applications.Continue Reading
Making it in the Java world
The technical skills, people skills and training you need to make it in the Java world.Continue Reading
IBM's i890 consolidates data, eyes Unix market
Big Blue unveils new enterprise-class system with capacity of up to 32 logical partitions for Linux, OS/400.Continue Reading
A Central DSS Report Development Center
U.S. CRM vs European CRM