News Stay informed about the latest enterprise technology news and product updates.

Salesforce.com launches site to report outages

Following a rash of outages with its software service the hosted CRM vendor has launched a site to keep customer informed of its system performance.

In the wake of a series of outages of its software service, Salesforce.com today launched a new Web site to alert...

customers to problems with its system.

The site, http://trust.salesforce.com, displays the system status for the four regions covered by the company with a green, yellow or red light indicating if the instance is available, suffering performance issues or a service disruption. The site also displays a history of performance dating back two weeks.

For more information

Read how other hosted providers handle service level agreements

Look back on the outage that started all the fanfare

For example, the button under the North American region is displayed as red for February 9. With a click, users can learn that a server failed that day for about an hour and 20 minutes. During an outage, the site will provide an estimate of how long it will take to resolve, according to a Salesforce.com spokesperson.

Salesforce.com has been under scrutiny in recent months as a number of outages have been widely reported. Customers reported frustrations with the lack of information the company provided when the system was down. In fact, a blog entitled Gripeforce was launched chronicling the outages and other complaints regarding Salesforce.com.

The San Francisco-based company said the site is a response to customer requests for more information.

Dig Deeper on SaaS CRM and CRM on demand vendors

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Close