Photo Stories
-
Top five CRM trends you should know about
CRM has undergone rapid change lately -- including the use of social media and a change in call center practices. Here's a look at five CRM trends that shaped 2012.
-
User interfaces: CRM-Outlook integration
Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here.
-
User interfaces: Mobile CRM applications
Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.
-
CRM user interfaces: Sales dashboard examples
Sales dashboards provide at-a-glance insight into key metrics, be it the sales pipeline, progress to goal or account activities. These screenshots of sales dashboard user interfaces from several CRM vendors.
Videos
-
Swarovski sparks digital sales transformation with Dynamics CRM
-
Getting veteran sales force buy-in for AI CRM tools
-
Cloud vs. on-prem for social media CRM: Size doesn't matter
-
How AI, IoT and big data lead to new insights via data mining in CRM
-
Customer expectations rise, while customer personalization stagnates
Podcasts
-
Call center artificial intelligence trends drive chat, decision-making
-
Recapping Oracle Modern CX: CX execs share challenges
-
Don't let customer service automation override customer experience
-
Importance of customer experience highlighted at Adobe Summit
-
Adobe DMP a touchdown for NFL's data-driven marketing strategy
-
Social media customer care important to brands, experts say