Photo Stories
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Top five CRM trends you should know about
CRM has undergone rapid change lately -- including the use of social media and a change in call center practices. Here's a look at five CRM trends that shaped 2012.
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User interfaces: CRM-Outlook integration
Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here.
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User interfaces: Mobile CRM applications
Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.
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CRM user interfaces: Sales dashboard examples
Sales dashboards provide at-a-glance insight into key metrics, be it the sales pipeline, progress to goal or account activities. These screenshots of sales dashboard user interfaces from several CRM vendors.
Videos
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Without transparent AI, the bots will run wild
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Swarovski sparks digital sales transformation with Dynamics CRM
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Getting veteran sales force buy-in for AI CRM tools
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Cloud vs. on-prem for social media CRM: Size doesn't matter
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How AI, IoT and big data lead to new insights via data mining in CRM
Podcasts
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Revenue ops main theme at Ramp by InsightSquared conference
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SAP C/4HANA, Pega Infinity ramp up the CRM market
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Banking blockchain part of Pega Infinity platform reboot
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Call center artificial intelligence trends drive chat, decision-making
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Recapping Oracle Modern CX: CX execs share challenges
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Don't let customer service automation override customer experience