A screenshot of Microsoft’s Outlook integration user interface.
With Outlook playing such a large role in sales reps’ work, CRM-Outlook integration is practically mandatory for a successful CRM launch.
Quite naturally, Microsoft Dynamics CRM is tightly integrated with its Outlook email client. It’s a feature Microsoft trumpets as an advantage of its CRM product over that of its competitors, though they too feature Outlook integration.
Navigate back to the CRM User Interface Guide