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An introduction to call center metrics

In this introductory podcast, learn how to get started with metrics strategy using the tools in the Call Center Metrics School.

In this brief podcast, learn about the resources in the Call Center Metrics School and the process for going through each lesson. Listen to this podcast to discover what you'll learn about call center metrics before getting started with the school. 

Visit the Call Center Metrics School.

 

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This was last published in March 2008

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