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Understanding service level for the call center

Hear the definition for service level and learn why it's an important metric to consider in the call center in this brief podcast.

In this brief podcast, hear the definition for service level from Lori Bocklund and Steve Suhn of Strategic Contact and learn why it's an important metric to consider in the call center.

Visit the Call Center Metrics School.

Related podcasts on call center metrics

This was last published in March 2008

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