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This content is part of the Essential Guide: Modernization in today's contact centers
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Call center operations quiz

Call center operations are working hard to keep up with the technology revolution. Find out why the call center is not just for telephones anymore.

With all the new technology out there, call center operations will never be the same.  

Think you know what has affected them the most?  Test your call center knowledge with this short quiz.

This was last published in June 2013

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