Workforce optimization (WFO) is still an emerging call center technology, but in recent years the call center market...
for WFO has experienced tremendous growth as companies look to optimize their business processes through one unified system. Whether you're a WFO know-it-all or just hearing about WFO for the first time, take this quiz and get up to date on the latest WFO news and information.
Test your knowledge on WFO concepts, the WFO market and WFO software, and then click on "see how you did" for the correct answers and detailed explanations.
If you still have questions about workforce optimization software, ask our call center software expert Donna Fluss.