Quizzes

Call center software

Speech analytics technology quiz

As more call centers become familiar with speech analytics, the technology is still developing and maturing. The uses for speech analytics continue to expand and new functionality is enabling the use of speech analytics beyond the walls of the call ... Continue Reading
Employee self service quiz answers

Employee self service (ESS) is an up-and-coming technology that can help employees perform routine tasks and assist customers more quickly. Find the answers to SearchCRM.com's employee self service quiz here. Continue Reading
Hosted call center quiz answers

Looking for a cheat sheet to SearchCRM.com's Hosted call center quiz? Read answers and get detailed information on all related CRM topics including hosted CRM vendors and selecting and managing software as a service (SaaS) technology. Continue Reading

Data-driven strategy grooms dog care franchise for growth

Camp Bow Wow is growing its day care and boarding business for dogs with the help of a data-driven approach that's powered by a ...

Tableau acquisition of MIT AI startup aims at smarter BI software

Tableau acquires AI startup Empirical Systems in a plan to provide users with automated data modeling capabilities and enable ...

Choosing the right data discovery platform for the enterprise

Obviously, cost and scalability factor into data discovery platform buying decisions, but other features, like visualizations and...

SearchDataManagement

Hortonworks cloud options grow via Google, Microsoft, IBM

Hortonworks now supports Google Cloud Storage and has also broadened cloud deals with Microsoft and IBM, aiming to increase cloud...

Evolving data integration strategies target new analytics needs

Most companies don't have a shortage of data, but it's often stored in siloed systems or inconsistent formats -- problems that ...

What goes into a customer analytics data integration framework

Customer data integration is a minefield for IT teams to navigate. But incorporating a set of core technical functions into an ...

SearchSAP

SAP quietly pulls the plug on SAP Anywhere

Users and analysts say technical limitations and a failure to adequately understand the SMB market contributed to the demise of ...

New tools unveiled to monitor, manage and optimize SAP environments

Vendors announced software to help organizations move to SAP systems, including test automation, code profiling for HANA apps, ...

C/4HANA suite gets qualified thumbs up at SAP Sapphire Now

SAP debuts its Salesforce challenger, C/4HANA, at Sapphire Now 2018. But users probably won't implement it soon, and questions ...

SearchOracle

AI-for-IT-operations tools map Vegas systems to Oracle ERP

Mapping IoT activity and other IT data to Oracle ERP is the task Las Vegas set for FixStream's AIOps platform in an effort to ...

Oracle 18c features give DBAs incremental database capabilities

Oracle Database 18c is really another version of 12c Release 2 with a different name. It doesn't contain major new features, but ...

Cloud workloads see gradual uptake, but miles to go for databases

A picture of steady but not rapid migration to the cloud by Oracle users emerged at Collaborate 18, with database vets saying ...

SearchAWS

AWS termination protection acts as resource safety belt

In the push to get applications to production quickly, mistakes can happen. But you can avoid potentially disastrous AWS resource...

How AWS Fargate reduces container management burdens

Enterprises face a number of management challenges when they adopt containers. While AWS Fargate eliminates some of these hurdles...

Pave a lasting AWS career path

While cloud certifications might help you land an AWS job, most employers look for IT pros with a mix of training and hands-on ...

SearchContentManagement

Cloud DAM platforms vs. on premises for digital asset management

Learn about digital asset management and how cloud DAM democratizes media management and delivery across the enterprise while ...

Box workflow gets upgrade with Progressly purchase

Box is hoping to upgrade its workflow capabilities by adding the startup Progressly to its team, while also still partnering with...

ECM gets a show of support from Zendesk Guide Enterprise

Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping ...

SearchSalesforce

Salesforce Interaction Studio unveiled at Connections 2018

At Salesforce Connections, Salesforce builds off its Google partnership announced at Dreamforce by releasing new integrations ...

Sales Cloud implementation transforms sales tracking, analysis

Salesforce Sales Cloud has made Thompson Pump's once manual, paper-backed tracking, analyzing and crediting processes fast and ...

Salesforce's GDPR DPO preps partners, customers for compliance

Salesforce's data protection officer discusses GDPR compliance challenges and strategies for customers and partners, along with ...

Quizzes

Quizzes

Call center software

Speech analytics technology quiz

Employee self service quiz answers

Hosted call center quiz answers

-ADS BY GOOGLE

SearchBusinessAnalytics

Data-driven strategy grooms dog care franchise for growth

Tableau acquisition of MIT AI startup aims at smarter BI software

Choosing the right data discovery platform for the enterprise

SearchDataManagement

Hortonworks cloud options grow via Google, Microsoft, IBM

Evolving data integration strategies target new analytics needs

What goes into a customer analytics data integration framework

SearchSAP

SAP quietly pulls the plug on SAP Anywhere

New tools unveiled to monitor, manage and optimize SAP environments

C/4HANA suite gets qualified thumbs up at SAP Sapphire Now

SearchOracle

AI-for-IT-operations tools map Vegas systems to Oracle ERP

Oracle 18c features give DBAs incremental database capabilities

Cloud workloads see gradual uptake, but miles to go for databases

SearchAWS

AWS termination protection acts as resource safety belt

How AWS Fargate reduces container management burdens

Pave a lasting AWS career path

SearchContentManagement

Cloud DAM platforms vs. on premises for digital asset management

Box workflow gets upgrade with Progressly purchase

ECM gets a show of support from Zendesk Guide Enterprise

SearchSalesforce

Salesforce Interaction Studio unveiled at Connections 2018

Sales Cloud implementation transforms sales tracking, analysis

Salesforce's GDPR DPO preps partners, customers for compliance