Quizzes

Call center software

Speech analytics technology quiz

As more call centers become familiar with speech analytics, the technology is still developing and maturing. The uses for speech analytics continue to expand and new functionality is enabling the use of speech analytics beyond the walls of the call ... Continue Reading
Employee self service quiz answers

Employee self service (ESS) is an up-and-coming technology that can help employees perform routine tasks and assist customers more quickly. Find the answers to SearchCRM.com's employee self service quiz here. Continue Reading
Hosted call center quiz answers

Looking for a cheat sheet to SearchCRM.com's Hosted call center quiz? Read answers and get detailed information on all related CRM topics including hosted CRM vendors and selecting and managing software as a service (SaaS) technology. Continue Reading

Avoid turbulence when shifting to data analytics in the cloud

When migrating BI and data analytics to the cloud, factor existing analytics processes, software evaluation, data protection and ...

Upswing in cloud business intelligence spawns migration issues

More organizations are looking to run BI and analytics applications in the cloud. This handbook offers insights into moving ...

Information Builders CEO on cloud-first approach, machine learning

Information Builders' new CEO, Frank Vella, said the company's focus on cloud and machine learning will help it solidify a firm ...

SearchDataManagement

Originators form group to boost Presto SQL query engine

The Presto engine arose as an alternative to Hive for big data queries. Now, the Presto Software Foundation has formed to promote...

5 best practices for managing real-time data integration

Real-time data integration isn't like traditional data integration -- "it's moving, it's dirty and it's temporal," cautions one ...

Web integration platform eases way to machine learning models

StoryFit data scientists employ machine learning algorithms to gauge film script scenarios' prospects. They use Import.io tools ...

SearchSAP

SAP managed services weed out IT complexity at Ball Horticulture

Ball Horticultural outsourced its SAP Basis administration to Symmetry when the complexity of its SAP environment grew, but ...

Haribo can't bear SAP S/4HANA implementation

Haribo's recent deployment of S/4HANA may have led to problems getting its products into stores, but experts believe they could ...

10 record-to-report tips in SAP ECC for audit compliance

Ensuring a comprehensive segregation of duties and limiting the financial postings that can be made manually are some of the ways...

SearchOracle

Click-to-launch tools pull apps through Oracle Cloud Infrastructure marketplace

Oracle has made it easier for customers to choose and launch third-party software onto its cloud. Now, the question is whether ...

Rewards program provider taps Oracle IaaS for app migration

Oracle struggles in IaaS against AWS and Azure, but one Oracle cloud customer said its move there is a success, albeit within an ...

Future of Oracle centers on the cloud, AI and automation

Oracle deepened its embrace of cloud computing, AI software and IT automation tools in 2018. What can users expect from it in ...

SearchAWS

Use AWS Firecracker to build micro VMs for containerized apps

Firecracker has many of the benefits of containers and VMs, without some of their limitations. Here are a few things to know if ...

AWS Lambda functions become more flexible, but use caution

AWS Lambda added custom runtimes and longer timeouts. Review the benefits, such as flexibility and easier migration, along with ...

AWS' blockchain approach takes divergent paths

AWS was slow to embrace blockchain but now offers two approaches to the concept. Review the specs of Quantum Ledger Database and ...

SearchContentManagement

How content services can speed up cloud content migration

During a continuous, or hot, migration, a content services platform can move content from the legacy repository to a new one -- a...

Personalized content solidifies the customer experience

Today's customers expect customized, curated digital experiences. Learn how to deliver what customers need and stay ahead of the ...

Create a winning personalized customer journey

Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a ...

SearchSalesforce

How Salesforce Einstein machine learning makes AI practical

As it evolves, Salesforce's Einstein AI serves the needs of a growing number of organizations and takes the guesswork out of why ...

How Lucky Brand improved its online customer experience

As retailers try to keep up with customers' changing expectations, more and more brands are trying to mesh their online shopping ...

Salesforce makes push for diversity in technology

Salesforce is maneuvering into industry leadership, making a diverse IT community a priority. Its product development strategy ...

Quizzes

Quizzes

Call center software

Speech analytics technology quiz

Employee self service quiz answers

Hosted call center quiz answers

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SearchBusinessAnalytics

Avoid turbulence when shifting to data analytics in the cloud

Upswing in cloud business intelligence spawns migration issues

Information Builders CEO on cloud-first approach, machine learning

SearchDataManagement

Originators form group to boost Presto SQL query engine

5 best practices for managing real-time data integration

Web integration platform eases way to machine learning models

SearchSAP

SAP managed services weed out IT complexity at Ball Horticulture

Haribo can't bear SAP S/4HANA implementation

10 record-to-report tips in SAP ECC for audit compliance

SearchOracle

Click-to-launch tools pull apps through Oracle Cloud Infrastructure marketplace

Rewards program provider taps Oracle IaaS for app migration

Future of Oracle centers on the cloud, AI and automation

SearchAWS

Use AWS Firecracker to build micro VMs for containerized apps

AWS Lambda functions become more flexible, but use caution

AWS' blockchain approach takes divergent paths

SearchContentManagement

How content services can speed up cloud content migration

Personalized content solidifies the customer experience

Create a winning personalized customer journey

SearchSalesforce

How Salesforce Einstein machine learning makes AI practical

How Lucky Brand improved its online customer experience

Salesforce makes push for diversity in technology