Quizzes

Quizzes

• In quality monitoring, when should call center managers give feedback?

  Test yourself on quality monitoring scores in this question from the Call Center Metrics School quiz.  Continue Reading

• Call center metrics quiz answers

  With answers from the Call Center Metrics School quiz, learn about call center metrics like average handle time, occupancy and schedule adherence.  Continue Reading

• Why is accurate forecasting important in the call center?

  Test yourself on call center forecasting in this question from the Call Center Metrics School quiz.  Continue Reading

• Which of the following is not true about cost per contact?

  Test yourself on cost per contact in this question from the Call Center Metrics School quiz.  Continue Reading

• Which of the following is the least common method of issuing customer satisfaction surveys?

  Test yourself on customer satisfaction in this question from the Call Center Metrics School quiz.  Continue Reading

• Sales compensation best practices quiz

  Some of today's businesses are exploring new methods for sales compensation, including using sales compensation management and sales compensation automation tools. Use this quiz to test your knowledge of sales compensation and learn how innovative ...  Continue Reading

• CRM ROI quiz.

  For many years, the return on investment (ROI) from CRM implementations was dissapointing -- at one point, analysts suggested that eight out of 10 projects failed to deliver on ROI promises. Today's reports are more optimistic, and many ...  Continue Reading

• 2007 top CRM vendors quiz

  If you've kept up with the headlines on the top CRM vendors in 2007, you won't have much trouble answering the questions in this quiz. Test yourself on the latest products from the top CRM vendors.  Continue Reading

• Web 2.0 and CRM quiz answers

  Test yourself on Web 2.0 and social networking and how this technology is impacting CRM, with the answers to SearchCRM.com's quiz.  Continue Reading

• Web 2.0 and CRM quiz

  This quiz on Web 2.0 and CRM was designed to test your knowledge of Web 2.0 technology and social networking and open your eyes to how this technology can help advance CRM initiatives.  Continue Reading

• "Do not call" quiz

  Need to brush up on "do not call" regulations? This quiz tests your knowledge of the history behind the National Do Not Call Registry and its impact on the call center industry.  Continue Reading

• "Do not call" quiz answers

  Refresh your memory on "do not call," including National Do Not Call Registry regulations, with the answers to SearchCRM.com's quiz.  Continue Reading

• Preventing call center attrition quiz

  This quiz was designed to test how savvy call center managers are at preventing agent attrition. Learn effective methods that can be used to keep agents happy and motivated and keep them on the job longer.  Continue Reading

• Preventing call center attrition quiz answers

  Discover how to prevent call center attrition with the answers to SearchCRM.com's quiz.  Continue Reading

• Call center interactive voice response (IVR) system quiz answers

  Find out how you did on SearchCRM.com's call center IVR system quiz with these answers.  Continue Reading