Quizzes
Quizzes
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Average handle time should not be monitored at which level?
Test yourself on average handle time in this question from the Call Center Metrics School quiz. Continue Reading
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What call center software can provide comprehensive schedule adherence information?
Test yourself on schedule adherence in this question from the Call Center Metrics School quiz. Continue Reading
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Which of the following is not true about cost per contact?
Test yourself on cost per contact in this question from the Call Center Metrics School quiz. Continue Reading
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Which of the following is the least common method of issuing customer satisfaction surveys?
Test yourself on customer satisfaction in this question from the Call Center Metrics School quiz. Continue Reading
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If a call center has an 80% occupancy rate, what does that mean?
Test yourself on occupancy in this question from the Call Center Metrics School quiz. Continue Reading
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Sales compensation best practices quiz
Some of today's businesses are exploring new methods for sales compensation, including using sales compensation management and sales compensation automation tools. Use this quiz to test your knowledge of sales compensation and learn how innovative ... Continue Reading
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CRM ROI quiz.
For many years, the return on investment (ROI) from CRM implementations was dissapointing -- at one point, analysts suggested that eight out of 10 projects failed to deliver on ROI promises. Today's reports are more optimistic, and many ... Continue Reading
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2007 top CRM vendors quiz
If you've kept up with the headlines on the top CRM vendors in 2007, you won't have much trouble answering the questions in this quiz. Test yourself on the latest products from the top CRM vendors. Continue Reading
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Web 2.0 and CRM quiz answers
Test yourself on Web 2.0 and social networking and how this technology is impacting CRM, with the answers to SearchCRM.com's quiz. Continue Reading
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Web 2.0 and CRM quiz
This quiz on Web 2.0 and CRM was designed to test your knowledge of Web 2.0 technology and social networking and open your eyes to how this technology can help advance CRM initiatives. Continue Reading
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"Do not call" quiz
Need to brush up on "do not call" regulations? This quiz tests your knowledge of the history behind the National Do Not Call Registry and its impact on the call center industry. Continue Reading
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"Do not call" quiz answers
Refresh your memory on "do not call," including National Do Not Call Registry regulations, with the answers to SearchCRM.com's quiz. Continue Reading
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Preventing call center attrition quiz
This quiz was designed to test how savvy call center managers are at preventing agent attrition. Learn effective methods that can be used to keep agents happy and motivated and keep them on the job longer. Continue Reading
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Preventing call center attrition quiz answers
Discover how to prevent call center attrition with the answers to SearchCRM.com's quiz. Continue Reading
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Call center interactive voice response (IVR) system quiz answers
Find out how you did on SearchCRM.com's call center IVR system quiz with these answers. Continue Reading