CRM learning center

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  • CRM (customer relationship management)

    Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer ... Continue Reading

  • Resources for nontechies to become Salesforce developers

    For the 99% of you who are nontechies, there are resources out there to turn you into a Salesforce developer and get you connected in the community. Continue Reading

  • Web self-service

    Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise. Web ... Continue Reading

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