CRM strategy

CRM strategy News

View All News

CRM strategy Get Started

Bring yourself up to speed with our introductory content

  • CRM (customer relationship management)

    Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer ... Continue Reading

  • chatbot

    A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions. Continue Reading

  • Mystery shopping software key to CX management

    Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience. Continue Reading

View All Get Started

Evaluate CRM strategy Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

View All Evaluate

Manage CRM strategy

Learn to apply best practices and optimize your operations.

View All Manage

Problem Solve CRM strategy Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

View All Problem Solve

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Close