CRM technology and software decisions

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CRM technology and software decisions News

January 07, 2019 07 Jan'19
HubSpot Ventures to strategically fund friendly startups

HubSpot remembers the financial backing it received as a new company and creates its own $30 million venture fund to invest in startups that align with the HubSpot mission.
January 04, 2019 04 Jan'19
Salesforce Lightning Web Components adds JavaScript model

By moving toward a standard-based JavaScript model, Salesforce is appealing to millions of JavaScript developers by making it easier to build custom apps on Salesforce Lightning.
December 24, 2018 24 Dec'18
2018 in review: CRM morphs into CX software

Acquisitions and new products marked a busy 2018, with vendors like Salesforce, Adobe and SAP making splashy acquisitions while refocusing on customer experience.
December 17, 2018 17 Dec'18
Salesforce acquisitions a big part of CRM vendor's busy 2018

Again, 2018 showed how important acquisitions are to Salesforce's growth and expansion into markets such as AI, e-commerce, integration and collaboration.

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CRM technology and software decisions Get Started

Bring yourself up to speed with our introductory content

Which vendors make the best CRM for small businesses?

Choosing a CRM for small businesses can be difficult, as the most well-known CRM vendors cater to large enterprises. Others, however, create products with SMBs in mind. Continue Reading
chatbot

A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions. Continue Reading
Dreamforce 2018 conference highlights and key takeaways

Salesforce will reveal new features, tools and platform updates at Dreamforce 2018 in San Francisco Sept. 25-28. Use this guide to stay up to date. Continue Reading

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Evaluate CRM technology and software decisions Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Industrial engineering company chooses integrated CRM for CX needs

Through partnering with only Oracle for all of its CX needs, Schenck Process realizes the benefits of an integrated CRM over multiple products. Continue Reading
Customer data to play important role in CX software in 2019

Analysts see customer data continuing to be the main objective for CX companies, and that integration between platforms and third-party applications will grow in importance. Continue Reading
Salesforce for B2C helps tire maker grab consumer traction

Classic tire maker BFGoodrich deploys Salesforce Marketing Cloud for B2C campaigns that communicate directly to consumers and get valuable feedback in return. Continue Reading

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Manage CRM technology and software decisions

Learn to apply best practices and optimize your operations.

CRM for nonprofits helps organization streamline work

Wolverine Human Services' adoption of the Salesforce.org Nonprofit Cloud halved foster care licensing time and improved productivity within the agency. Continue Reading
7 tips for improving marketing technology stacks

Being deliberate about integrating a new tool into marketing technology stacks will help ensure they produce ROI and makes processes more efficient. Continue Reading
SAP C/4HANA name irks some Hybris users, but most take in stride

Some Hybris customers give the rebrand to SAP Customer Experience and SAP C/4HANA a thumbs-down, but others believe that it's all part of the IT name game. Continue Reading

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Problem Solve CRM technology and software decisions Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

LA Metro pursues integrated CRM system with Salesforce

The Los Angeles Metro system integrates the Salesforce CRM with existing payment infrastructure, helping to bridge the gap between old and new technologies. Continue Reading
Microsoft adds CRM for nonprofits to Dynamics 365 lineup

CRM for nonprofits, such as Microsoft Dynamics 365 Nonprofit Accelerator, helps nonprofit organizations take advantage of business tools and shared data. Continue Reading
How do we choose a CRM system for small business?

The largest companies can choose the largest CRM platforms, but what's left for small- and medium-sized businesses? How should they choose the right systems? Continue Reading

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