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Call center VoIP software News
February 08, 2019
8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud.
May 15, 2013
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.
April 10, 2012
A stay-at-home call center agent talks about the job’s freedom and occasional disconnectedness.
July 20, 2010
With a new midmarket contact center suite, an upgrade to its analytics and its entrance into WFO, Avaya is following through on its Nortel promises.
Call center VoIP software Get Started
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An outbound call is one initiated by a call center agent to a customer on behalf of a call center or client. Continue Reading
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. Continue Reading
A call center agent is a person who handles incoming or outgoing customer calls for a business. Continue Reading
Evaluate Call center VoIP software Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option. Continue Reading
Selecting the right contact center technology for an organization is essential to its success, but with so many options, how do you know which is the best fit? Continue Reading
Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes your organization needs to ensure customer success. Continue Reading
Manage Call center VoIP software
Learn to apply best practices and optimize your operations.
If your contact center software needs updating, this tip will help you focus on some of the must-have technology to buy in 2017. Continue Reading
Contact center infrastructure purchases can be costly, but they also bring serious ROI through a boost in efficiency and customer experience. Continue Reading
Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Problem Solve Call center VoIP software Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts from an expert. Continue Reading
Learn call center strategy from Donna Fluss in this expert tip, including the benefits of remote agents for the call center. Continue Reading
Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP call center system that has helped it cut costs and more effectively respond to customers' needs. Continue Reading