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8 challenges customer success teams face
Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
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AI agents evolve how automated customer service works
Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.
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'AI receptionist' IVR takes flight with customer service
Traditional rules-based interactive voice response technology could be on its way out.
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How to use generative AI for marketing
Organizations can use generative AI to write marketing content and analyze customer data quicker than a human. However, the tools require basic prompt engineering skills.
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Marketing & Sales Problem Solve
8 challenges customer success teams face
Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
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Lowe's SVP on AI's rosy future for e-commerce
As AI evolves, its e-commerce applications multiply.
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Customer Service & Contact Center News
Proposed U.S. law targets contact center AI, offshoring
Contact centers are in the sights of bills before the House and Senate with bipartisan support.
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Customer Experience Management Get Started
Top 12 customer experience metrics and KPIs in 2025
Net Promoter Score is the most popular customer metric, but it's not the only one for CX teams to measure. Understand which metrics to track and how to calculate them.
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Salesforce Agentforce AI update targets healthcare
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CRM platforms and sales tools can help teams manage their sales pipelines and improve productivity across the board. These tools include Freshsales and Salesforce Sales Cloud.
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8 challenges customer success teams face
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Create a video marketing strategy in 10 steps
Video content can quickly engage people and reach broader audiences. A successful video marketing strategy should embrace different types of videos and SEO best practices.
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Customer Experience Basics
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How to use generative AI for marketing
Organizations can use generative AI to write marketing content and analyze customer data quicker than a human. However, the tools require basic prompt engineering skills.
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What is direct marketing?
Direct marketing is a type of advertising campaign that seeks to elicit an action (such as an order, a visit to a store or website or a request for further information) from a selected group of consumers in response to communication from a marketer.
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Get Started
Top 12 customer experience metrics and KPIs in 2025
Net Promoter Score is the most popular customer metric, but it's not the only one for CX teams to measure. Understand which metrics to track and how to calculate them.
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Customer service and contact center
Proposed U.S. law targets contact center AI, offshoring
Contact centers are in the sights of bills before the House and Senate with bipartisan support.
-
Customer service and contact center
AI agents evolve how automated customer service works
Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.
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Customer service and contact center
'AI receptionist' IVR takes flight with customer service
Traditional rules-based interactive voice response technology could be on its way out.
Search Customer Experience Definitions
- What is direct marketing?
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- What is field service management (FSM)?
- What are customer service and support?
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- What is voice of the customer? A guide to VOC Strategy
- What is high-touch customer service?
- What is CRM (customer relationship management)?