Customer data integration and CRM

Customer data integration and CRM News

  • November 16, 2018 16 Nov'18

    Zoho CRM Plus gets AI boost, aims to connect departments

    Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market.

  • November 13, 2018 13 Nov'18

    SAP CX move with Qualtrics challenges Salesforce, Oracle

    By acquiring Qualtrics, SAP is expanding beyond ERP and entering the CX space, challenging market leaders Salesforce, Oracle and Adobe. It also is expanding its HR tech suite.

  • October 23, 2018 23 Oct'18

    Oracle CX Unity unveiled at OpenWorld

    In an attempt to compete with Salesforce, Oracle unveils Subscription Management, a software tool to help users manage the growing number of consumer-facing subscription products.

  • April 10, 2018 10 Apr'18

    Oracle CX Cloud adds AI tools for B2C, B2B customers

    Oracle announces infusion of its Adaptive Intelligent apps into several CX Cloud products and promises more to come, with sales, marketing and service all getting upgrades.

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