Customer experience management

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  • trolling

    Trolling, in the context of the web, is the act of responding to online content or comments in a purposely disruptive fashion. Continue Reading

  • DRTC (Don't read the comments)

    DRTC is an initialism for "Don't read the comments." The abbreviation is commonly used to remind people that comments on social media and other web content are often inflammatory, misleading, hurtful and / or obscene, along with other potential ... Continue Reading

  • Develop smart AI in CRM strategies to win and keep customers

    Of the three words that comprise customer relationship management, one word binds the other two. As necessity and competition dictate that CRM upgrade itself with artificial intelligence and flights to the cloud, what counts most in ... Continue Reading

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