SaaS CRM and CRM on demand vendors
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5 New Skills for Contact Center Pros
What are the best new skills you should have in your contact center management toolkit? Scott Sachs, call center technology guru and president of SJS Solutions, explains 5 critical ones.
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SaaS CRM and CRM on demand vendors News
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December 06, 2016
06
Dec'16
Why has the Microsoft-Salesforce partnership soured?
While the Microsoft-Salesforce partnership was touted with great fanfare just two years ago, the relationship has since soured.
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July 29, 2016
29
Jul'16
CRM cloud app market consolidates with Oracle-NetSuite acquisition
CRM users and industry insiders look at promises and history to predict how Oracle's acquisition of NetSuite's cloud applications might play out.
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December 16, 2015
16
Dec'15
Box-Salesforce partnership brings ECM features to CRM
A new partnership will bring the cloud file-sharing capability of Box to Salesforce.
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November 20, 2015
20
Nov'15
Oracle OpenWorld 2015 roundup: Oracle cloud news and more
At Oracle OpenWorld 2015, Oracle continued to demonstrate its focus on the cloud, with execs claiming superiority over rival cloud vendors. Access our full coverage in this guide.
SaaS CRM and CRM on demand vendors Get Started
Bring yourself up to speed with our introductory content
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digital asset management (DAM)
Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content. Continue Reading
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Software as a Service (SaaS)
Software as a service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. Continue Reading
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How to plan for a Salesforce server switch
If your company has alerted you about an imminent Salesforce server switch by the CRM provider, here's a step-by-step process to ensure a smooth transition. Continue Reading
Evaluate SaaS CRM and CRM on demand vendors Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Why Dynamics 365 will benefit SMBs
Combining ERP, CRM and business intelligence, Dynamics 365 will enable SMBs to increase efficiency and help eliminate limitations that other ERP systems have in place. Continue Reading
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Seven ways Dynamics 365 stands out from every other ERP platform
Microsoft promises Dynamics 365 will outshine every other ERP platform that will allow users to gain better customer insights and while keeping costs down. Continue Reading
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Despite spruce-up, is the Salesforce Lightning UI fully baked?
Salesforce Lightning UI was updated this fall, enabling even greater ease of use, but pain points still exist in the platform. Continue Reading
Manage SaaS CRM and CRM on demand vendors
Learn to apply best practices and optimize your operations.
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Evangelizing clean data in Salesforce
Salesforce can power serious business insight with analytics and other tools, but only when the system houses clean data that's well-maintained. Continue Reading
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Customer-centric strategy needed before venturing into IoT Cloud
Companies that want to take advantage of the Internet of Things need to put customers at the center of their strategies to deliver on their expectations. Continue Reading
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Microsoft Convergence focuses on analytics, cloud
Microsoft Convergence attendees explored the new cloud-based Power BI analytics tool at the conference. Continue Reading
Problem Solve SaaS CRM and CRM on demand vendors Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Why IoT needs a CRM platform
The Internet of Things needs a CRM platform to corral the intelligence that these devices generate. Continue Reading
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Salesforce celebrates 15 years of CRM market disruption
In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Continue Reading