SaaS CRM market trends

New & Notable

Download this free guide

How to Use AI to Transform Your CX strategy

In this exclusive guide, explore AI systems from Pega, Oracle, Salesforce and SAP, how to nail your AI strategy to avoid expensive mistakes, how text analytics, sentiment analysis, speech analytics and natural language processing improve CX, and more.

Corporate E-mail Address:
You forgot to provide an Email Address.
This email address doesn’t appear to be valid.
This email address is already registered. Please login.
You have exceeded the maximum character limit.
Please provide a Corporate E-mail Address.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.

SaaS CRM market trends News

September 06, 2017 06 Sep'17
On tap for Microsoft Ignite conference: Adobe, Dynamics 365, LinkedIn

New Adobe integrations and further integrations of existing products are possible announcements from Microsoft Ignite 2017.
March 15, 2017 15 Mar'17
Campaign Monitor's Tagga acquisition merges email marketing, CRM

The purchase of Tagga is expected to help Campaign Monitor combine cloud email marketing with CRM. Less costly, more personalized marketing campaigns will be possible.
December 06, 2016 06 Dec'16
Why has the Microsoft-Salesforce partnership soured?

While the Microsoft-Salesforce partnership was touted with great fanfare just two years ago, the relationship has since soured.
July 29, 2016 29 Jul'16
CRM cloud app market consolidates with Oracle-NetSuite acquisition

CRM users and industry insiders look at promises and history to predict how Oracle's acquisition of NetSuite's cloud applications might play out.

View All News

SaaS CRM market trends Get Started

Bring yourself up to speed with our introductory content

Develop smart AI in CRM strategies to win and keep customers

Of the three words that comprise customer relationship management, one word binds the other two. As necessity and competition dictate that CRM upgrade itself with artificial intelligence and flights to the cloud, what counts most in ... Continue Reading
chatbot

A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions. Continue Reading
digital asset management (DAM)

Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content. Continue Reading

View All Get Started

Evaluate SaaS CRM market trends Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Marketers face stiff challenges improving CRM capabilities

Amid the proliferation of AI and cloud-based apps, marketers acknowledge and take partial blame for problems encountered along the way to improving their CRM capabilities. Continue Reading
Cohesive AI in CRM strategies requires a singular 360 view

Implementing and upgrading AI CRM marketing and sales capabilities requires a holistic, multipronged strategy that encompasses all departments and customer engagement channels. Continue Reading
In the cloud, tools for data integration gain importance

Integration software has become a necessary tool for companies that use cloud-based software. Continue Reading

View All Evaluate

Manage SaaS CRM market trends

Learn to apply best practices and optimize your operations.

CRM gets smart with artificial intelligence technologies

Moving away from legacy CRM to cloud-based systems that can integrate big data and machine learning should be a top priority for businesses, say CRM professionals. Continue Reading
Predictive analytics as a sales intelligence tool

The capabilities brought about by predictive analytics have helped sales intelligence tools evolve. Find out how your organization can benefit from them in this podcast. Continue Reading
How can IoT technology go from buzzword to reality?

Companies may be seduced by IoT technology, but ROI for SMBs in particular will come from understanding how the data will be used first. Continue Reading

View All Manage

Problem Solve SaaS CRM market trends Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Why IoT needs a CRM platform

The Internet of Things needs a CRM platform to corral the intelligence that these devices generate. Continue Reading
Salesforce celebrates 15 years of CRM market disruption

In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
Mobile devices are uprooting your CRM business processes

Even if you don't know it yet, mobile devices are butchering your old CRM business processes. Is your company ready for the adjustment? Continue Reading

View All Problem Solve