Salesforce CRM

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Staff Pick: CRM Buyer's Guide

The CRM platform market is crowded. That’s why our buyer’s guide explores considerations for buying the right tool, the leading CRM products, top drivers for upcoming purchases, and vendor-neutral product spotlights on HubSpot, SugarCRM, Salesforce and Marketo, and more.

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Salesforce CRM News

October 22, 2018 22 Oct'18
FinancialForce adds Einstein Analytics to back office

FinancialForce added an analytics layer to its Professional Services Automation product to help its users find better insights in their back-office applications.
October 17, 2018 17 Oct'18
Pipeline podcast ranges over Dreamforce news

Einstein Voice, Customer 360, Salesforce partners and all things Dreamforce. The Pipeline podcast takes on these developments and takes an inside look at Salesforce Tower, too.
September 25, 2018 25 Sep'18
Salesforce AI users reveal pros and cons

Salesforce Einstein users shared their experiences with the AI tools, including the challenges of getting the C-suite to buy in.
September 18, 2018 18 Sep'18
Dreamforce brings Salesforce products upgrades

More than 150,000 attendees are expected at Dreamforce in San Francisco, where Salesforce will show how recent acquisitions fit into its product platform.

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Salesforce CRM Get Started

Bring yourself up to speed with our introductory content

Dreamforce 2018 conference highlights and key takeaways

Salesforce will reveal new features, tools and platform updates at Dreamforce 2018 in San Francisco Sept. 25-28. Use this guide to stay up to date. Continue Reading
chatbot

A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions. Continue Reading
Compare top CRM systems: SAP, Microsoft, Salesforce, Oracle

The 'CRM platform wars' aren't as hot as, say, the tech battle between smartphone OS vendors. But Oracle, SAP, Salesforce and Microsoft want your business. Continue Reading

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Evaluate Salesforce CRM Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Selecting a CRM cloud to host sales, service and marketing

Azure, AWS and Google are popular public clouds. But not all CRM systems are interchangeable with each of them. Experts break down the decision-making process. Continue Reading
How Conversational Queries aims to ease using Einstein Analytics data

A new AI conversational feature from Salesforce lets users enter sales, service and marketing questions about timely customer data and build charts on their own in less time. Continue Reading
Comparing the top marketing automation software vendors

Don't be afraid of software migration if there's another technology that better fits your company's needs and if long-term benefits outweigh short-term costs, experts say. Continue Reading

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Manage Salesforce CRM

Learn to apply best practices and optimize your operations.

AppExchange in Salesforce a slam-dunk for Detroit Pistons' workflow

The Detroit Pistons needed help getting the most out of Salesforce, so they turned to AppExchange -- although the abundance of choices is sometimes a challenge. Continue Reading
Cloud CRM wars feature Microsoft Dynamics vs. Salesforce

Microsoft Dynamics 365 CRM makes sense for some shops, while Salesforce is better for others. The right choice need not rest with the flip of a coin. Continue Reading
Can Salesforce AI with Einstein catch the next AI wave?

Salesforce Einstein is the next installment of intelligent sales, marketing and service systems -- but this is one of numerous Salesforce acquisitions. How will it fare? Continue Reading

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Problem Solve Salesforce CRM Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How to plan for a Salesforce server switch

If your company has alerted you about an imminent Salesforce server switch by the CRM provider, here's a step-by-step process to ensure a smooth transition. Continue Reading
Has Salesforce Wave lived up to the hype?

Six months after its launch, Salesforce Wave, or Analytics Cloud, may not be delivering on its high post-Dreamforce expectations. Continue Reading
More enterprises develop mobile apps for SaaS

Learn why more enterprises are developing mobile apps for SaaS and why some turn to PaaS. Continue Reading

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