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6 challenges of omnichannel marketing

When marketers use omnichannel strategies to engage customers across touchpoints, they often face challenges with personalization, campaign tracking and brand consistency.

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Talkdesk releases on-prem AI contact center automation suite

Contact center as a service users have a leg up on generative AI integrations because of the nature of cloud infrastructure, but on-premises customer service will get theirs.

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Salesforce Field Service users get generative AI helpers

Salesforce launches Einstein 1 Field Service Edition. Field technicians get a generative AI boost to help navigate through scheduling and technical content.

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6 real-life examples of effective diversity marketing

Inclusive marketing can take many forms but always requires authenticity. Explore these real-life examples from companies like Breezit, LLYC and Stallion Express.

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