Social CRM and Web 2.0

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  • Customers buy more and more into voice shopping

    It's still early days for voice commerce and voice customer service channels. But companies are testing and investing in this new way to engage customers. Continue Reading

  • trolling

    Trolling, in the context of the web, is the act of responding to online content or comments in a purposely disruptive fashion. Continue Reading

  • DRTC (Don't read the comments)

    DRTC is an initialism for "Don't read the comments." The abbreviation is commonly used to remind people that comments on social media and other web content are often inflammatory, misleading, hurtful and / or obscene, along with other potential ... Continue Reading

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Evaluate Social CRM and Web 2.0 Vendors & Products

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Problem Solve Social CRM and Web 2.0 Issues

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