Upgrading CRM software

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How to Use AI to Transform Your CX strategy

In this exclusive guide, explore AI systems from Pega, Oracle, Salesforce and SAP, how to nail your AI strategy to avoid expensive mistakes, how text analytics, sentiment analysis, speech analytics and natural language processing improve CX, and more.

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Upgrading CRM software News

February 11, 2019 11 Feb'19
Verint acquisition of ForeSee gives VOC software an upgrade

By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through online traffic and digital channels.
November 16, 2018 16 Nov'18
Zoho CRM Plus gets AI boost, aims to connect departments

Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market.
September 07, 2018 07 Sep'18
HubSpot products expand reach into enterprise

HubSpot's VP of products details the newest HubSpot enterprise-level offerings, as well as HubSpot's new video tool. Also: A glimpse of what's on the future roadmap.
August 21, 2018 21 Aug'18
HubSpot Conversations adds chatbots, collaborative inbox

HubSpot sales, marketing and service hubs get new features with Conversations, previewed last year and going live this month.

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Upgrading CRM software Get Started

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chatbot

A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions. Continue Reading
Develop smart AI in CRM strategies to win and keep customers

Of the three words that comprise customer relationship management, one word binds the other two. As necessity and competition dictate that CRM upgrade itself with artificial intelligence and flights to the cloud, what counts most in ... Continue Reading
emotions analytics (EA)

Emotions analytics (EA) software collects data on how a person communicates verbally and nonverbally to understand the person's mood or attitude. Continue Reading

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Evaluate Upgrading CRM software Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Guidelines for navigating the sales software market

Figuring out whether your organization needs sales force automation, sales enablement or sales forecasting tools can be challenging, and that's before factoring in AI. Continue Reading
Marketers face stiff challenges improving CRM capabilities

Amid the proliferation of AI and cloud-based apps, marketers acknowledge and take partial blame for problems encountered along the way to improving their CRM capabilities. Continue Reading
Comparing the top marketing automation software vendors

Don't be afraid of software migration if there's another technology that better fits your company's needs and if long-term benefits outweigh short-term costs, experts say. Continue Reading

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Manage Upgrading CRM software

Learn to apply best practices and optimize your operations.

7 tips for improving marketing technology stacks

Being deliberate about integrating a new tool into marketing technology stacks will help ensure they produce ROI and makes processes more efficient. Continue Reading
AI strategy comes first, then AI tools second

If your organization plans to implement AI into its workflow, be sure to develop a sound strategy and provide the necessary training to get the most out of the software. Continue Reading
Looking ahead at trends in CRM in 2018

More AI capabilities, intelligent security and augmented reality should gain prominence for CRM users in 2018. Continue Reading

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Problem Solve Upgrading CRM software Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How to plan for a Salesforce server switch

If your company has alerted you about an imminent Salesforce server switch by the CRM provider, here's a step-by-step process to ensure a smooth transition. Continue Reading
SIP and the cloud are main targets for contact center upgrades

As companies seek to develop more mature multichannel communication strategies, upgrading contact center infrastructure has become a top concern. Continue Reading
Excessive focus on technology drowns out voice of the customer

Put the voice of customers at the center of what defines a meaningful customer experience. Don't get distracted by the capabilities of the technology. Continue Reading

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