Upgrading CRM software

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Staff Pick: CRM Buyer's Guide

The CRM platform market is crowded. That’s why our buyer’s guide explores considerations for buying the right tool, the leading CRM products, top drivers for upcoming purchases, and vendor-neutral product spotlights on HubSpot, SugarCRM, Salesforce and Marketo, and more.

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Upgrading CRM software News

August 13, 2018 13 Aug'18
Revenue ops main theme at Ramp by InsightSquared conference

Beyond recapping the Ramp by InsightSquared conference and some of the keynote speakers, the Pipeline podcast looks back at other favorite guest speakers at conferences.
June 26, 2018 26 Jun'18
SAP C/4HANA, Pega Infinity ramp up the CRM market

The Pipeline podcast duo discusses the CRM market after the unveiling of Pega Infinity and SAP C/4HANA, as well as technology news from Uber about detecting drunk passengers.
June 19, 2018 19 Jun'18
Data migration software coming for SAP CRM

At Sapphire Now, SAP unveiled C/4HANA, a suite of applications that brings together ERP and CRM. To make it easier to switch, migration tools can be added to the suite.
May 15, 2018 15 May'18
HubSpot customer service tool Service Hub aims to transform SMBs

HubSpot's Service Hub, the new customer service product, aims at helping small and medium businesses complete the view of the customer, combined with the company's sales and marketing products.

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Upgrading CRM software Get Started

Bring yourself up to speed with our introductory content

Develop smart AI in CRM strategies to win and keep customers

Of the three words that comprise customer relationship management, one word binds the other two. As necessity and competition dictate that CRM upgrade itself with artificial intelligence and flights to the cloud, what counts most in ... Continue Reading
emotions analytics (EA)

Emotions analytics (EA) software collects data on how a person communicates verbally and nonverbally to understand the person's mood or attitude. Continue Reading
voice recognition (speaker recognition)

Voice or speaker recognition is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Continue Reading

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Evaluate Upgrading CRM software Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Marketers face stiff challenges improving CRM capabilities

Amid the proliferation of AI and cloud-based apps, marketers acknowledge and take partial blame for problems encountered along the way to improving their CRM capabilities. Continue Reading
Examining the field of marketing automation vendors

Don't be afraid of software migration if there's another technology that better fits your company's needs and if long-term benefits outweigh short-term costs, experts say. Continue Reading
Automation features help settle CRM migration quandary for one office

Insightly CRM for G Suite or Salesforce? One of a manufacturing company's 72 offices takes the road less traveled. Continue Reading

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Manage Upgrading CRM software

Learn to apply best practices and optimize your operations.

AI strategy comes first, then AI tools second

If your organization plans to implement AI into its workflow, be sure to develop a sound strategy and provide the necessary training to get the most out of the software. Continue Reading
Looking ahead at trends in CRM in 2018

More AI capabilities, intelligent security and augmented reality should gain prominence for CRM users in 2018. Continue Reading
Experts weigh in on the future of blockchain CRM technology

As blockchain technology makes its way into more industries, how will it affect CRM? We asked three experts what they foresee for blockchain CRM. Continue Reading

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Problem Solve Upgrading CRM software Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How to plan for a Salesforce server switch

If your company has alerted you about an imminent Salesforce server switch by the CRM provider, here's a step-by-step process to ensure a smooth transition. Continue Reading
SIP and the cloud are main targets for contact center upgrades

As companies seek to develop more mature multichannel communication strategies, upgrading contact center infrastructure has become a top concern. Continue Reading
Excessive focus on technology drowns out voice of the customer

Put the voice of customers at the center of what defines a meaningful customer experience. Don't get distracted by the capabilities of the technology. Continue Reading

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