Upgrading CRM software
New & Notable
5 New Skills for Contact Center Pros
What are the best new skills you should have in your contact center management toolkit? Scott Sachs, call center technology guru and president of SJS Solutions, explains 5 critical ones.
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Upgrading CRM software News
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October 05, 2017
05
Oct'17
How to best manage your martech stack: A Q&A with Scott Brinker
SearchCRM talks with ChiefMarTec co-founder Scott Brinker about the growing tech landscape, tips for controlling a martech stack and his new role at HubSpot.
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October 02, 2017
02
Oct'17
Dynamics 365 CRM can help drive the digital transformation process
At Ignite, Microsoft predicts the future -- and it's one that centers on Dynamics 365, artificial intelligence and digital transformation.
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May 02, 2017
02
May'17
Oracle, Pegasystems CRM add Alexa, Facebook Messenger APIs and more
In strikingly similar moves, CRM rivals Oracle and Pegasystems provide support for new Google Home, Amazon Alexa and Facebook Messenger channels driven by AI, APIs.
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March 13, 2017
13
Mar'17
Intelligence comes to workforce management software
By combing insights about where employees spend time when using sales and marketing apps, Radial was able to better streamline the customer and sales and service agent experiences.
Upgrading CRM software Get Started
Bring yourself up to speed with our introductory content
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emotions analytics (EA)
Emotions analytics (EA) software collects data on how a person communicates verbally and nonverbally to understand the person's mood or attitude. Continue Reading
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voice recognition (speaker recognition)
Voice or speaker recognition is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Continue Reading
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chatbot
A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions. Continue Reading
Evaluate Upgrading CRM software Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Examining the field of marketing automation vendors
Don't be afraid of software migration if there's another technology that better fits your company's needs and if long-term benefits outweigh short-term costs, experts say. Continue Reading
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Automation features help settle CRM migration quandary for one office
Insightly CRM for G Suite or Salesforce? One of a manufacturing company's 72 offices takes the road less traveled. Continue Reading
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Businesses need to adapt to reap the benefits of AI products
Enough data and organizational hurdles are among the reasons businesses fall short when using artificial intelligence tools in their processes. Continue Reading
Manage Upgrading CRM software
Learn to apply best practices and optimize your operations.
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Looking ahead at trends in CRM in 2018
More AI capabilities, intelligent security and augmented reality should gain prominence for CRM users in 2018. Continue Reading
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Experts weigh in on the future of blockchain CRM technology
As blockchain technology makes its way into more industries, how will it affect CRM? We asked three experts what they foresee for blockchain CRM. Continue Reading
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How the role of a CMO has evolved to include analytics and data
When navigating the ever-changing marketing technology landscape, Emarsys CMO Allen Nance first asks how emerging technology can help customers. Continue Reading
Problem Solve Upgrading CRM software Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How to plan for a Salesforce server switch
If your company has alerted you about an imminent Salesforce server switch by the CRM provider, here's a step-by-step process to ensure a smooth transition. Continue Reading
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SIP and the cloud are main targets for contact center upgrades
As companies seek to develop more mature multichannel communication strategies, upgrading contact center infrastructure has become a top concern. Continue Reading
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Excessive focus on technology drowns out voice of the customer
Put the voice of customers at the center of what defines a meaningful customer experience. Don't get distracted by the capabilities of the technology. Continue Reading