- Linux, open source power call center for Katrina, Rita victims
- Witness, Aspect advance call center integration
- Pennsylvania firm chooses Oracle over SAP
- Oracle acquisition highlights data management wars
- Ellison promises verticals, open standards
- Oracle-Siebel deal shakes up CDI world
- Oracle reveals first Fusion apps
- CRM details in short supply at OpenWorld
- Siebel buy further complicates Fusion plans
- Survey: Retention hot, BI not
- Siebel deal leaves CRM users wondering
- A happy agent is a productive agent
- Salesforce.com builds 'eBay of enterprise apps'
- Siebel reaches 9 with hosted upgrade
- Oracle to buy CRM juggernaut Siebel
- Experts mull over Oracle's Siebel buy
- Oracle-Siebel: The competition reacts
- Microsoft rebrands CRM, hints at hosted
- Creative Labs caters to customers
- E911 presents problems for enterprise callers
- SAP touts mySAP wins
- UPS races to market to customers
- Easing the pain of VoIP migration
- Update: Pitney Bowes to buy Firstlogic
- CDI pays off for early adopter MetLife
- IBM rolls out first Ascential product
- CRM hosted, on-premise or both?
- SAP overtakes Siebel in CRM revenue
- Five things you should know about BI
- Firms measured on customer privacy
- CRM market returns to health
- VoIP right for single-site call centers
- CRM buyer's top selection criteria
- The BI application consolidation challenge
- Text analysis next software battleground
- Hosted CRM keeps on growing
- BI tops CIO shopping lists
- Open source CRM a convenient alternative
- SAP users slow to migrate to mySAP, opens door for Oracle
- Hosted CRM sees flurry of enhancements
- Dunkin' Brands serves up real-time BI
- SSA Global buys into CRM with Epiphany acquisition
- The open source waiting game -- pros & cons
- IBM to buy DWL
- Customer management spending on the rise
- Be prepared to duel with data quality
- Siebel maintains leadership as earnings slip
- Former Siebel exec to lead SAP financial services push
- Business Objects buys into budgeting
- SAP plans to launch hosted CRM
- The best laid VoIP plans
- Data quality market consolidating
- Email marketers face phishing fallout
- Was Microsoft CRM 3.0 worth the wait?
- Chrysler gives self-service a tune-up
- Career path a hidden trail for call center agents
- CDI: The missing piece to the CRM puzzle
- At long last Microsoft CRM 3.0 arrives
- Concerto merges with Aspect
- SAP aims 'Safe Passage' at SMBs
- SAP's McDermott on retail strategy, CRM, Oracle
- BellSouth calls up new search tool
- IT is from Mars, Business users are from Venus
- Click here, I'll call you right back
- Cisco to be crowned voice giant
- Turkey store makes data easier to swallow
- Sage takes ACT to the Web
- Voice being heard in CRM
- VoIP case study: TCF Financial Corp.
- Know thyself: Online branding tells all
- SAP to wrap Lighthammer technology into xApps
- John Roberts: Web services and CRM, a marriage made by spin, part 2
- Should Salesforce.com change its name?
- There is no single view of a customer
- SAP lures top level managers from rivals
- Oracle sets sights on CRM
- SugarCRM's CEO John Roberts: Why CRM fails, part 1
- Open source makes BI move
- Siebel adds collaboration, networking to OnDemand
- Aprimo buys DoubleClick marketing units
- CRM any way you want it
- VoIP more than hype
- Nonprofits need CRM too
- Differentiate a satisfied customer from a loyal one
- Text mining: A golden opportunity for HP
- Self-service stakes revenue claim
- Making a big deal out of hosted CRM
- Is open source CRM right for you?
- Salesforce.com preps new Customforce tool, inks 5,000-seat deal
- Pizza Pizza serves up call center innovation
- Data quality: Beware the dirty things your customers see
- Philips keeps reins on CRM
- Don't be 'tool myopic'
- Self-service scored in recent ranking
- SAP's CRM development plods on
- Traditional IVR faces extinction
- Detroit Medical makes a healthy call
- Hospital drives proactive service through data
- SAP CRM could have big year ahead
- Gartner sizes up CDI field
- More