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Call center VoIP software

Your guide to contact center technology purchasing decisions

Selecting the right contact center technology for an organization is essential to its success, but with so many options, how do you know which is the best fit? Continue Reading
What contact center software to buy in 2017

If your contact center software needs updating, this tip will help you focus on some of the must-have technology to buy in 2017. Continue Reading
Choosing contact center infrastructure software

Contact center infrastructure purchases can be costly, but they also bring serious ROI through a boost in efficiency and customer experience. Continue Reading
Chatbots benefit the customer service market, but not a cure-all

Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Top contact center management dos and don'ts

Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts from an expert. Continue Reading

ROI Insider Tip: VoIP helps company trim costs, response time

Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP call center system that has helped it cut costs and more effectively respond to customers' needs. Continue Reading
Learn IT in 10 easy steps: VoIP

This handy guide to VoIP provides you with an overview of the technology, including key terms, trends, challenges and more. Continue Reading
New Jersey nets storage boost with move to SAN

How New Jersey's Office of Information Technology moved from a mainframe environment to a dual SAN. Continue Reading
Fan traps in business intelligence, Part 1

A "fan trap" is an age-old SQL problem with a relatively new moniker. Continue Reading
PKI complexities, cost hold promising technology back

In this first edition of Scheier's Security Product Roundup, Robert Scheier discusses the current state of PKI. Continue Reading

5 self-service BI best practices for larger organizations

Self-service analytics programs can streamline the BI process by allowing users access to data, but scaling out to thousands of ...

Tips for creating curated data sets for self-service BI users

Data curation initiatives can help streamline BI processes by reducing the amount of time users spend locating and preparing data...

What the Tableau Hyper engine does and how it was developed

Tableau's new Hyper data engine is designed to boost processing speeds in its BI and data visualization software. Making it work ...

SearchDataManagement

Data companies vie to fill spots in AWS cloud data lineup

Third-party players looking to join Amazon Web Services' cloud data lineup tout hedges against cloud lock-in. The vendors must ...

FaunaDB distributed cloud database hunts transactional NoSQL

Startup Fauna has built a "relational NoSQL" database for distributed transaction processing. Data consistency and speedy builds ...

HR makes major strides toward improving employee engagement

SearchSAP

SAP Enterprise Asset Management targets IIoT data

Manufacturers are using IIoT data they gather with the SAP Enterprise Asset Management platform to provide predictive maintenance...

Do SAP Cloud Platform integration services deliver?

SAP Cloud Platform is touted for its integration capabilities, but some think that while it's good for SAP-to-SAP, it may not be ...

SAP intelligent enterprise requires new skills from partners

SAP partners need to change their thinking if they're going to enable the 'intelligent enterprise.' That was the big message from...

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Why to give third-party Oracle database monitoring tools a try

Oracle DBAs can use features in Oracle Enterprise Manager under database licenses. But third-party tools may aid efforts to ...

DataScience.com set to drive Oracle cloud analytics efforts

Oracle's cloud strategy includes machine learning jobs that differ from the usual SQL analytics. The company is turning to its ...

Oracle Cloud IaaS security gets superhero status from Ellison

TechTarget editors discuss security updates to Oracle Cloud Infrastructure and company leader Larry Ellison's vivid depiction of ...

SearchAWS

A look at the AWS hardware update that fuels its A1 instances

In case you missed the reveal of AWS' A1 instance type at re:Invent, the updated hardware that underpins these VMs could have a ...

DynamoDB pricing option makes it a go-to for serverless apps

DynamoDB had its drawbacks, but the addition of on-demand billing and ACID transactions makes it a solid database option for ...

AWS enterprise strategy targets industry verticals

AWS could soon add services specialized for industries such as healthcare and finance. It might be lucrative, but not everyone ...

SearchContentManagement

Which is the best ECM application for your business?

Examine the top commercial and open source ECM software to help you determine which product is best for your organization.

SharePoint features elevate Microsoft DMS in market

With new SharePoint features, Microsoft sets its sights on the document management space, which it has historically left to other...

Payless ShoeSource switches digital asset management tools

A new DAM tool from Cloudinary helps the shoe seller get ready for the holiday shopping rush by automating the management of ...

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Einstein Bot, Einstein Voice create new Salesforce channels

Born to compete with IBM's Watson, the Einstein cloud AI is in its third year of life and is exhibiting all the traits of a ...

Customer service AI tools can improve contact center

By adding AI to its Salesforce Service Cloud integration, Nokia is trying to bring a proactive approach to customer service, ...

Managers learn AI basics with Salesforce Einstein Discovery

With many successes and failures, companies create their own AI apps with the use of Einstein Discovery. Users discuss their ...