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Call center VoIP software

Your guide to contact center technology purchasing decisions

Selecting the right contact center technology for an organization is essential to its success, but with so many options, how do you know which is the best fit? Continue Reading
What contact center software to buy in 2017

If your contact center software needs updating, this tip will help you focus on some of the must-have technology to buy in 2017. Continue Reading
Choosing contact center infrastructure software

Contact center infrastructure purchases can be costly, but they also bring serious ROI through a boost in efficiency and customer experience. Continue Reading
Chatbots benefit the customer service market, but not a cure-all

Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Top contact center management dos and don'ts

Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts from an expert. Continue Reading

ROI Insider Tip: VoIP helps company trim costs, response time

Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP call center system that has helped it cut costs and more effectively respond to customers' needs. Continue Reading
Learn IT in 10 easy steps: VoIP

This handy guide to VoIP provides you with an overview of the technology, including key terms, trends, challenges and more. Continue Reading
New Jersey nets storage boost with move to SAN

How New Jersey's Office of Information Technology moved from a mainframe environment to a dual SAN. Continue Reading
PKI complexities, cost hold promising technology back

In this first edition of Scheier's Security Product Roundup, Robert Scheier discusses the current state of PKI. Continue Reading

Self-service analytics tools hand BI power to business users

Self-service BI software opens the door to wider analytics uses in organizations. This handbook compares top self-service tools ...

Tableau vs. Power BI vs. Qlik: How the BI rivals stack up

Tableau, Power BI and Qlik Sense offer similar self-service BI functionality, consultant Rick Sherman says. But he points to some...

Tibco analytics capabilities get upgrade in Spotfire X

New Tibco AI and natural language processing functions in the soon-to-be-released Spotfire X look to create a simpler and faster ...

SearchDataManagement

Containers key for Hortonworks alliance on big data hybrid

Hortonworks is joining with Red Hat and IBM to work together on a hybrid big data architecture format that will run using ...

Big data tooling rolls with the changing seas of analytics

Hadoop data tooling is expanding. A view holds that Hadoop is moving from alternate data warehousing to a full-fledged big data ...

Graph processing gives credit analysis firms an edge

A graph database startup's parallel loading, processing and querying combine to deliver real-time data for fintech firms that ...

SearchSAP

Digital transformation goals spark new S/4HANA migration momentum

S/4HANA upgrades form the core of digital transformation for SAP organizations, but many underestimate the challenges, such as ...

Greg Tomb: HANA underpins SuccessFactors, post-2025 SAP HCM

The cloud has loomed large in Greg Tomb's SAP career. Now, he has a year under his belt at SuccessFactors and much to say about ...

Trust grows in public cloud adoption for HANA, consultant says

In this Q&A, Matt Lovell of SAP consultancy Centiq talks about the current state of cloud deployments for SAP HANA and why an S/...

SearchOracle

Breaking down AI-infused Oracle Autonomous Cloud services

Oracle offers AI-infused cloud services for analytics, application development, application and data integration, data management...

Oracle Autonomous Database Cloud gets transaction processing

Oracle launched a transaction processing version of Autonomous Database, a cloud-based platform that automates configuration and ...

The future of SPARC/Solaris is cloudy -- in multiple ways

Cutbacks by Oracle have put the future of SPARC and Solaris in doubt, but the vendor says it's still committed to the ...

SearchAWS

Centralize AWS account management with native SSO tool

Some third-party tools have longer track records, but AWS SSO offers an appealing alternative as a native service to handle cloud...

Assess, manage AWS costs with third-party tools

An ecosystem of third-party products augment AWS' vast portfolio of cloud services, including cost management tools. Dig into ...

Weave AWS CodePipeline into serverless app deployment

CodePipeline brings a number of benefits to serverless app development and deployment, including the elimination of mundane tasks...

SearchContentManagement

New rules for WCM tools enhance the search experience

WCM used to mean platforms for webpages viewed on desktops. Today, it's morphing into digital experiences, and it taps AI as well...

AI-assisted image and video search is next content frontier

You can search text, but it's harder to catalog images and video. New tools are automating those processes at the enterprise ...

Box AI strategy looks to give users AI development tools

Box wants to be the hub of its enterprise users' software and AI content ecosystems with integrations and partnerships ranging ...

SearchSalesforce

Dreamforce 2018 conference highlights and key takeaways

Salesforce will reveal new features, tools and platform updates at Dreamforce 2018 in San Francisco Sept. 25-28. Use this guide ...

Dreamforce brings Salesforce products upgrades

More than 150,000 attendees are expected at Dreamforce in San Francisco, where Salesforce will show how recent acquisitions fit ...

Salesforce implementation offers window into partner management

Implementing Salesforce Sales Cloud, Service Cloud and Community Cloud has enabled a national window treatment company to ...