Tips
Tips
Customer privacy and data security
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Assessing GDPR's data protection officer requirements
The GDPR's data protection officer mandate gives the EU a point person for compliance complaints, but not all companies need one. See when DPOs are required and what they do. Continue Reading
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GDPR call center compliance can be a sticky wicket
GDPR compliance for call centers can be complex and require the collaboration of business execs, call center managers and outside lawyers to establish data protection policies. Continue Reading
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Check off those GDPR call center requirements
With GDPR about to go into full force, there are last-minute details and loose ends to tie up to ensure that your call center complies with the necessary regulations. Continue Reading
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The benefits of CRM blockchain technology applications
Blockchain supports Bitcoin, but speculation has started about blockchain technology applications someday improving CRM due to their security strengths. That integration will probably take time. Continue Reading
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How to safeguard Microsoft Dynamics CRM security
Microsoft Dynamics CRM security can be onerous if you try and lock things down too much. Here is a rundown of features that can help you make Dynamics CRM 'usably secure.' Continue Reading
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How customer analytics boosts the digital marketing experience
Relios sells jewelry. But its customer base isn't monolithic, so it uses analytics tools to send the right message to the right people. Continue Reading
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The importance of keeping a brand promise
In today's competitive landscape, companies need to keep their promises to ensure they retain the trust of their customers. Continue Reading
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Poor customer data management equals poor customer experience
When companies abuse customer data, they abuse the customer relationship. Manage customer data as carefully as you would your own corporate data. Continue Reading
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Implementing a metadata management strategy
Expert Debbie Hamel answers users' questions on metadata management. Continue Reading