Ask the Experts

Are there security risks associated with SaaS CRM?

Expert Denis Pombriant discusses some of the security risks associated with SaaS CRM. Continue Reading
Is Microsoft Retail Management System (RMS) integrated with Dynamics CRM?

Expert Richard Smith discusses whether or not RMS interfaces with Dynamics CRM. Continue Reading
Estimating Microsoft CRM customization or configuration costs

Expert Richard Smith gives tips for estimating the cost of a Microsoft CRM customization. Continue Reading
Will on-demand CRM eventually replace on-premise CRM?

Will on-demand CRM replace on-premise CRM in the future? Expert Denis Pombriant discusses the possibility in this expert response. Continue Reading
The unsatisfied customer: How to turn a bad situation into a great one

Expert Martha Rogers gives advice on approaching an unsatisfied customer and preventing the situation altogether. Continue Reading

How would you define the perfect customer experience?

Expert Martha Rogers gives examples of excellent customer experiences and advises companies to show they care about their customers. Continue Reading
How to write a customer satisfaction survey: What questions to ask

Expert Martha Rogers gives advice on creating a customer satisfaction survey that will capture your customer's true feelings. Continue Reading
What should I consider when creating a customer equity strategy?

Expert Martha Rogers lists the top three factors to consider when developing a customer equity strategy. Continue Reading
Building a call center: Where do I start?

Expert Lori Bocklund gives advice on building out a call center for a small business. Continue Reading
How to calculate staffing needs for a new call center

Expert Lori Bocklund details what to consider when calculating staffing needs for a new call center. Continue Reading
How to calculate service levels in call center settings

Expert Lori Bocklund discusses factors that impact service levels in a call center. Continue Reading

Can we lower average handle time and still provide excellent service?

Expert Lior Arussy gives tips on reducing average handling time and keeping the customer happy. Continue Reading
How are current trends affecting marketing strategies?

Expert Lior Arussy discusses how businesses are adapting their marketing strategies to meet their customer's changing expectations. Continue Reading
Are B2B loyalty programs useful?

Expert Michael Lowenstein discusses B2B loyalty programs and their effectiveness. Continue Reading
Where should I start building customer loyalty?

Expert Michael Lowenstein gives tips on how to start building customer loyalty. Continue Reading

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Avoid turbulence when shifting to data analytics in the cloud

When migrating BI and data analytics to the cloud, factor existing analytics processes, software evaluation, data protection and ...

Information Builders CEO on cloud-first approach, machine learning

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SearchDataManagement

Originators form group to boost Presto SQL query engine

The Presto engine arose as an alternative to Hive for big data queries. Now, the Presto Software Foundation has formed to promote...

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Web integration platform eases way to machine learning models

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SAP managed services weed out IT complexity at Ball Horticulture

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Haribo can't bear SAP S/4HANA implementation

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10 record-to-report tips in SAP ECC for audit compliance

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Rewards program provider taps Oracle IaaS for app migration

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Future of Oracle centers on the cloud, AI and automation

Oracle deepened its embrace of cloud computing, AI software and IT automation tools in 2018. What can users expect from it in ...

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Use AWS Firecracker to build micro VMs for containerized apps

Firecracker has many of the benefits of containers and VMs, without some of their limitations. Here are a few things to know if ...

AWS Lambda functions become more flexible, but use caution

AWS Lambda added custom runtimes and longer timeouts. Review the benefits, such as flexibility and easier migration, along with ...

AWS' blockchain approach takes divergent paths

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SearchContentManagement

How content services can speed up cloud content migration

During a continuous, or hot, migration, a content services platform can move content from the legacy repository to a new one -- a...

Personalized content solidifies the customer experience

Today's customers expect customized, curated digital experiences. Learn how to deliver what customers need and stay ahead of the ...

Create a winning personalized customer journey

Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a ...

SearchSalesforce

How Salesforce Einstein machine learning makes AI practical

As it evolves, Salesforce's Einstein AI serves the needs of a growing number of organizations and takes the guesswork out of why ...

How Lucky Brand improved its online customer experience

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