Features

The emergence of Web 2.0 and mashups

Get an overview of Web 2.0 and mashups and learn about Enterprise 2.0 and RSS and Atom formats in this chapter excerpt. Discover the definition of mashup. Continue Reading
Using mashups and SOA, EAI

Learn about mashups and SOA, mashups and enterprise application integration and how mashups can be used in the corporate portal. Also, discover the impact mashups can have on the long tail. Continue Reading
Consumer and enterprise mashups

Learn about the various types of mashups and the difference between consumer mashups and enterprise mashups. You'll also learn about potential sources for mashup data. Continue Reading
Speech analytics software product directory

Get started evaluating speech analytics software with this product directory. You'll find on-premise and SaaS speech analytics technology from a variety of vendors in the speech analytics market. Continue Reading
SearchCRM.com product directory library

These product directories are designed to provide information to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software. Our product directories contain basic information about ... Continue Reading

CRM learning tutorials and guides

SearchCRM.com's All-in-One Guides, learning guides and quizzes provide topic-focused resources on topics like like call center management, customer loyalty, marketing strategy, open source CRM, self service and more. This compilation is a quick and ... Continue Reading
The top 10 customer experience questions

Read our list of the top ten customer experience questions from expert Lior Arussy. Learn about customer experience mapping, the chief customer officer position and more. Continue Reading
The top 10 CRM analytics buzzwords

Get the top CRM analytics terms and definitions and learn how analyzing customer interactions can help improve the customer experience and marketing efforts. Continue Reading
Meet the 2008 CRM Products of the Year judges

This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn... Continue Reading
Finding open source software

Finding open source software is relatively simple, since there are multiple places users can go to access available open source software. In this chapter you'll learn how to find open source products via open source portals, individual product ... Continue Reading
Using open source software

Using open source software means joining the larger open source community. In this chapter, learn about the advantages and disadvantages of open source software communities and find out how everyone involved can benefit from the decentralized and ... Continue Reading

Developing open source software

The developers of the open source software development community are responsible for developing open source software. In this chapter, learn more about the open source development community, the type of people that write open source software and ... Continue Reading
What is open source?

Many people are unclear about what open source is and who can benefit from it. In this chapter, open source software expert Bernard Golden gives an overview of the open source software model, covers open source basics and discusses the different ... Continue Reading
Sales force automation software product directory

This sales force automation software product directory contains basic information about SFA vendors and products in the SFA market. Use the directory to evaluate SFA software and find the best SFA solution for your organization. Listings include: ... Continue Reading
The top 10 CRM terms and buzzwords of 2008

2008 was a big year for Web 2.0 tools, social CRM applications and analytics technology, as companies increasingly focused on the "voice of the customer" and on becoming more customer-centric. Browse our collection of the hottest CRM definitions and... Continue Reading