Features

Features

• The top CRM advice from experts in 2009

  Get the top CRM advice from our CRM and call center experts in 2009. Find out about CRM market trends and get advice on the changing CRM and call center industry.  Continue Reading

• Developing a CRM implementation schedule

  Get tips for developing a CRM implementation schedule and setting executive expectations for your CRM or SFA project in this chapter excerpt. Also, learn some rules to follow if you're thinking about outsourcing some aspects of your CRM project ...  Continue Reading

• Managing CRM project requirements

  One of the most difficult steps of any CRM project is figuring out how to prioritize all the necessary requirements. Get tips for organizing project documents and prioritizing requirements when taking on a Salesforce.com SFA or CRM project in this ...  Continue Reading

• Creating a Salesforce.com CRM business case

  This chapter excerpt outlines steps for building a Salesforce.com CRM business case. Estimating costs is a big part of this process. Learn about the three main cost areas: procurement, implementation, and ongoing user expenses and get tips for ...  Continue Reading

• Workforce management software product directory

  The workforce management (WFM) software product directory contains basic information about WFM vendors and products in the WFM market. Listings include: Vendor information, product name and website, short and long product descriptions and pricing ...  Continue Reading

• FAQ: Making call center technology decisions

  We've compiled this list of the top FAQs on making call center technology decisions from our resident experts. This FAQ series was designed to help you get quick answers to some of the most common call center technology questions. Learn about ...  Continue Reading

• Call center contest: How did you impact the customer experience?

  The editors at SearchCRM.com want to know about your most rewarding experience as a customer service rep – our panel of judges will nominate their favorite stories and the top three will win American Express Gift Cards.  Continue Reading

• The top on-demand CRM and SaaS CRM FAQs

  Browse our list of the top on-demand CRM and SaaS CRM FAQs and learn about on-demand CRM vs. on-premise CRM, common SaaS CRM implementation pitfalls and SaaS security.  Continue Reading

• Using mashups and SOA, EAI

  Learn about mashups and SOA, mashups and enterprise application integration and how mashups can be used in the corporate portal. Also, discover the impact mashups can have on the long tail.  Continue Reading

• The emergence of Web 2.0 and mashups

  Get an overview of Web 2.0 and mashups and learn about Enterprise 2.0 and RSS and Atom formats in this chapter excerpt. Discover the definition of mashup.  Continue Reading

• The mashup and the user

  Learn about the mashup and the user and the future of enterprise mashups. Discover the benefits to using mashups in your organization and find out about the fragility score.  Continue Reading

• Consumer and enterprise mashups

  Learn about the various types of mashups and the difference between consumer mashups and enterprise mashups. You'll also learn about potential sources for mashup data.  Continue Reading

• Speech analytics software product directory

  Get started evaluating speech analytics software with this product directory. You'll find on-premise and SaaS speech analytics technology from a variety of vendors in the speech analytics market.  Continue Reading

• SearchCRM.com product directory library

  These product directories are designed to provide information to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software. Our product directories contain basic information about ...  Continue Reading

• CRM learning tutorials and guides

  SearchCRM.com's All-in-One Guides, learning guides and quizzes provide topic-focused resources on topics like like call center management, customer loyalty, marketing strategy, open source CRM, self service and more. This compilation is a quick and ...  Continue Reading