Features

Features

• Getting started with Oracle CRM Answers On Demand

  Get an overview of Oracle CRM On Demand's Answers On Demand reporting tool in this chapter excerpt. You'll learn how to configure Answers On Demand's report development privileges, get an overview of the tool's analytics and reporting subject areas ...  Continue Reading

• Pre-built CRM On Demand reports for sales

  This chapter from Oracle CRM On Demand Reporting outlines the various pre-built on-demand sales reports available in Oracle CRM On Demand. Read on to find an overview of each kind of report, including an explanation of what sales information is ...  Continue Reading

• Customer activity and marketing reports in CRM On Demand

  There are many pre-built customer activity, service and marketing reports available in Oracle CRM On Demand. Managers and other CRM professionals can use these reports to track, measure and analyze marketing effectiveness, customer activities and ...  Continue Reading

• SalesLogix CRM 7.5 demonstration screencast

  Travis Nisbett shows how to turn a lead into an opportunity in this short demo of the SalesLogix CRM application, part of a series of CRM demos on SearchCRM.com.  Continue Reading

• Creating positive customer retention strategies

  Is your organization deploying positive customer retention strategies or negative ones? In this chapter excerpt, learn about a number of positive customer retention strategies, including how to add customer-perceived value, create social and ...  Continue Reading

• Understanding customer commitment

  Research shows that there are three forms of customer commitment: relational commitment, instrumental commitment and value-based commitment. In this chapter, learn about all three types of customer commitments and get key performance indicators (...  Continue Reading

• Customer retention management

  Most experts will tell you that retaining a customer is easier (and more cost-effective) than aquiring a new one. Because of this, it's important that all companies have established customer retention strategies. In this chapter excerpt, you'll find...  Continue Reading

• Customer retention vs. value retention

  Studies have shown that many customers are more likely to change their buying behavior than they are to defect. Because of this, it's important that companies not only manage customer retention, but keep an eye on value retention as well. In this ...  Continue Reading

• Customer development and termination strategies

  As most successful CRM practitioners know, there's a time to develop customer relationships and a time to unload unprofitable customers. In this chapter excerpt, learn strategies for developing profitable customers and get tips for using CRM ...  Continue Reading

• SIP in the call center: Top 10 buzzwords

  In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP ...  Continue Reading

• Achieving excellence through customer service

  While most executives and managers attempt to control the customer experience, ultimately, the task of providing great customer service falls on their employees. In this chapter excerpt, customer experience expert Lior Arussy explains how the way ...  Continue Reading

• Employee-driven customer service success

  According to customer experience expert Lior Arussy, many businesses today fail to provide their employees with the ability to achieve customer service success. In this chapter, Arussy discusses the downside of an overly controlling management style...  Continue Reading

• Call center suite product directory

  This product directory contains basic information about call center software vendors and products in the call center software market. Use the directory to evaluate call center suites and find the best call center software for your organization.  Continue Reading

• Sales compensation management: Top five buzzwords

  Sales compensation management processes differ for every organization. Some companies utilize sophisticated tools and applications to manage their sales compensation plans, while others rely on simple spreadsheets and calculations. Browse this list ...  Continue Reading

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