News
News
- March 05, 2012
05 Mar'12
Experts demystify the complexity of PCI compliance in the contact center
In the second part of a two-part podcast, Diana Kelley and Lori Bocklund discuss staffing, process and new technology concerns for PCI DSS compliance in the contact center.
- March 02, 2012
02 Mar'12
Debating PCI DSS compliance in the contact center and the ‘police state’: Two perspectives
A contact center and a PCI security expert discuss PCI DSS’s stringent physical facility requirements and how contact centers can prepare for them in a two-part podcast.
- November 16, 2005
16 Nov'05
Vendors ranked on license flexibility, simplicity
A recent Forrester report has ranked several of the top vendors by how flexible and how simple their licensing policies are.
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