- April 10, 2013
Culture issues and lack of compliance policies are just two of the factors that work against social CRM, according to one speaker at this week's SugarCon conference.
- March 21, 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
- March 14, 2013
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.
- January 10, 2013
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology.
- November 15, 2012
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth.
- November 02, 2012
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software.
- October 31, 2012
A majority of human resource departments fall behind in customer experience efforts by not engaging employees, a study found.
- August 09, 2012
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
- July 06, 2012
Storage facility business hopes to see ROI on Web advertising with SugarCRM after recording data on ads with pen and paper.
- June 25, 2012
Oracle is bringing together its many social, analytic and CRM acquisitions under a new customer experience management product strategy.
- June 21, 2012
Experts recommend taking time and making the most of data to market digitally.
- June 14, 2012
Gartner predicts only half of Fortune 1000 companies will see return on investment from social CRM.
- June 08, 2012
The CRM heavyweights bought up a handful of social CRM start ups this month and it should convince CRM buyers to invest in the technology themselves, analysts said.
- June 05, 2012
A new offering from WhitePages Pro allows call centers to identify cell phone numbers when customers call in.
- May 23, 2012
Mohegan Sun's new CRM software platform aims to connect with customers, reduce agent churn and overhaul the sales force.